**Experienced Live Chat Specialist – Customer Service Representative – Remote Work Opportunity at blithequark**

Are you a customer service enthusiast with a passion for problem-solving and building long-term relationships with clients? Do you thrive in a fast-paced, dynamic environment where no two conversations are ever the same? If so, we invite you to join our team at blithequark as a Live Chat Specialist, where you'll have the opportunity to make a real impact on our customers' lives and grow your skills in a supportive, collaborative environment. **About blithequark** At blithequark, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a leading provider of innovative solutions, we're committed to fostering a culture of excellence, creativity, and teamwork. Our team is comprised of passionate, driven individuals who share a common goal: to make a positive difference in the lives of our customers. **Job Summary** We're seeking an experienced Live Chat Specialist to join our remote team, providing top-notch service to our clients through live chat, email, and ticket management. As a key member of our customer service team, you'll be responsible for creating relationships with new and existing families, identifying and assessing their needs, and providing solutions that exceed their expectations. If you're a customer service rockstar with a passion for problem-solving and a knack for building long-term relationships, we want to hear from you! **Primary Responsibilities** As a Live Chat Specialist at blithequark, you'll be responsible for: * Creating relationships with new and existing families that lead to loyalty and customer retention * Effectively managing chat requests, emails, and tickets in a timely manner * Identifying and assessing families' needs to achieve satisfaction quickly and efficiently * Providing appropriate solutions and alternatives within an appropriate amount of time * Following and implementing live chat protocols and guidelines * Encouraging customers to purchase swim lesson packages by using a prepared script to reference important parts of what the company offers * Working effectively in a team environment to support achievement of lesson registration goals * Maintaining high customer satisfaction ratings based on explicit criteria set by the company * Handling customer concerns, providing appropriate solutions and alternatives, and following up to ensure resolution * Providing effective rebuttals to customers who are looking to release their lesson schedule * Recommending additional services to customers by understanding their needs * Assisting with projects as needed * Completing and passing all assigned continual training and role play assignments **Essential Qualifications** To be successful in this role, you'll need: * Excellent written communication skills * A positive and upbeat personality * The ability to type 55 WPM * Excellent interpersonal skills with the ability to manage sensitive information * The ability to multi-task, prioritize, and manage time effectively * Openness to coaching and training to increase customer acquisition performance * The ability to actively listen and adapt to different types of personalities over chat * A professional and courteous demeanor at all times * The ability to handle five chats at once * Availability to work at least one weekend day and evenings **Preferred Qualifications** While not required, we're looking for candidates with: * A proven track record of STRIVE values: Service, Tenacity, Responsibility, Integrity, Versatility, and Entrepreneurship * A positive mindset and a team player attitude * Confidence, adaptability, ambition, and a drive to achieve * Commitment and reliability * Openness to receiving feedback and a willingness to learn * Respect, outgoingness, and motivation **What We Offer** As a Live Chat Specialist at blithequark, you'll enjoy: * Flexible work schedules to accommodate your needs * Additional benefits, including: + 401(k) + Dental insurance + Flexible schedule + Health insurance + Life insurance + Paid time off + Vision insurance * A supportive, collaborative work environment that encourages growth and development * Opportunities for career advancement and professional growth * A competitive salary and benefits package **How to Apply** If you're a customer service enthusiast with a passion for problem-solving and building long-term relationships with clients, we invite you to apply for this exciting opportunity. Please submit your application and resume/CV online, and we'll be in touch to discuss your qualifications further. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. **U.S. Eligibility Requirements** To be eligible for this position, you must: * Be 18 years of age or older or demonstrate legal capacity to enter a contract * Be willing to submit to a background investigation, with any offer of employment conditioned upon the successful completion of a background investigation * Have unrestricted work authorization to work in the United States * Be a U.S. citizen, permanent resident, asylee, refugee, or temporary resident (with the exception of non-immigrant work authorization, such as students in practical training status) **Location** We're hiring candidates for remote live chat work-from-home jobs, with a preferred remote jobs location in the United States and Canada. **Expected Salary** The expected salary for this position is competitive and based on experience. **Job Date** The job posting date is [insert date]. **Apply Now!** Ready to join our team and make a real impact on our customers' lives? Apply now for this exciting opportunity to become a Live Chat Specialist at blithequark! Apply for this job