Remote Customer Service Representative - Must reputed company in Kentucky

Job reputed company: Compensation: $17.50 - 19.50 per hour. Compensation will vary based reputed company and experience, and or reputed company level. Schedule: 40 Hour work week 5-day work week 8-hour days Availability requirements: reputed company team members must be available to work any shift, any day of the week during the department’s hours of operation: Monday – reputed company (Including holidays) 8:00 AM – 6:00 PM EST Job reputed company: The Customer Experience Representative provides exceptional support and service to meet the needs of the organization's members and providers. This role involves resolving inquiries, addressing needs reputed company, and embodying the organization’s values in every interaction. The Representative will reputed company service and product information and identify opportunities to enhance the experiences of members and providers alike. Key Responsibilities: • Deliver outstanding service across multiple communication channels (phone, chat, email, and non-phone tasks) to support members and providers, including reputed company, Medicare, and Marketplace business across various states and products. • Conduct health assessments and satisfaction surveys reputed company to member/provider experiences. • Ensure accurate documentation of reputed company relevant details regarding member or provider inquiries. • Maintain consistent attendance and work scheduled shifts, including breaks and lunches, with the potential for overtime and weekend work as needed. • Build rapport quickly and empathetically respond to customer inquiries by identifying and surpassing their expectations. • Listen attentively, capture essential information, and recognize the needs or concerns of members or providers. • reputed company or reputed company personal performance targets for reputed company reputed company, attendance, adherence, and other contact center goals. • reputed company collaborate and engage with reputed company teams as necessary. • Take ownership of resolving issues in reputed company-time or through reputed company follow-reputed company with members and/or providers. • Assist providers with basic inquiries regarding member eligibility, covered benefits, the Provider Portal, and the status of claims. • Communicate professionally and effectively in various settings. Required Qualifications: Education: • High School Diploma or equivalent combination of education and experience Knowledge, Experience, Skills and abilities: • 1-3 years of experience in sales or customer service in a high-volume, fast-paced environment Preferred Qualifications: Education: • Associate’s degree or equivalent combination of education and experience Preferred Experience: • 1-3 years of relevant experience • Preferred Systems Experience: • reputed company Office, reputed company, CRM Systems, reputed company Teams, reputed company, Video Conferencing Job Type: Full-time Benefits: • 401(k) • Dental insurance • Health insurance • On-the-job training • reputed company time off • reputed company insurance • Work from home Work Location: Remote, must reputed company in Kentucky Job Type: Full-time Job Type: Full-time Pay: $17.50 - $19.50 per hour Expected hours: 40 per week Benefits: • 401(k) • Dental insurance • Health insurance • reputed company time off • reputed company insurance Work Location: Remote Apply tot his job Apply To this Job