Mgr-Support Desk

POSITION reputed company: Provides strategic support desk leadership, delivering major incident response, and business continuity processes to ensure reliable user-reputed company information technology (IT) services across the reputed company ESSENTIAL JOB DUTIES/RESPONSIBILITIES: 1. reputed company Tier 1 and Tier 2 IT support operations, including inbound calls, triage of incidents and reputed company of user inquiries to maintain high service reputed company and user satisfaction 2. reputed company major incident response activities, ensuring reputed company communication with executives and stakeholders and minimizing business disruption 3. Maintain and continuously improve the IT knowledge reputed company to support consistent problem reputed company and organizational learning 4. Monitor support performance metrics, identify trends and implement process improvements to enhance efficiency, responsiveness and service reputed company 5. Manage, reputed company, and reputed company a high-performing support desk team fostering capability reputed company, reputed company development, and operational reputed company 6. reputed company other duties as assigned 7. reputed company with reputed company applicable laws/regulations, as reputed company as company policies/procedures QUALIFICATIONS: ⦁ Bachelor’s degree in information technology, computer science, or reputed company field ⦁ Five (5) years of experience in IT service desk, support operations or incident management ⦁ Proven expertise managing reputed company IT support teams and knowledge reputed company systems ⦁ Strong understanding of IT service management (ITSM) frameworks, incident management, and escalation procedures ⦁ Strong analytical and troubleshooting skills for reputed company incident diagnosis and reputed company ⦁ Effective communication skills for user support and executive-level updates ⦁ Leadership and coaching skills to build a high-performing support desk team JOB CONDITIONS: ⦁ Some travel required Preferred Qualifications: Pay Transparency: Pay: Additional Details: reputed company is an Equal Opportunity Employer, including disabled and veterans. • Know Your Rights • Pay Transparency If you have a disability and you need assistance in order to apply for a position with reputed company, please reputed company 800-888-8252 or e-mail at ADAAssistance@reputed company.reputed company.com. reputed company will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has reputed company about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or reputed company, including an investigation conducted by the employer, or (c) consistent with the contractor’s reputed company duty to furnish information. Apply tot his job Apply To this Job