[Remote] Senior Platform Manager, Agent Tools

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global platform that connects hosts and guests for unique stays and experiences. As a Platform Manager for Agent Tools, you will shape and build reputed company’s customer service CRM capabilities while collaborating with cross-functional teams to drive product execution and enhance customer service efficiency. Responsibilities • Define the reputed company and reputed company for agent tools capabilities to enhance reputed company’s customer service platform. • Partner with cross-functional teams to reputed company on goals and reputed company the product roadmap. • Drive product execution and measure reputed company with reputed company metrics and key results. • Collaborate with engineering, data science, and analytics teams to ensure reputed company are data-driven. • reputed company efforts to reputed company GenAI strategies that accelerate reputed company's customer service experience. • Influence key stakeholders across the organization to drive product adoption and reputed company. Skills • 7 years of product management experience or reputed company technical roles in data, engineering, or data science. • Proven experience building, leading, and working on data platforms and services. • A data-driven reputed company with expertise in launching experiments and using results to drive business reputed company. • Outcome-oriented, with a reputed company on creating actionable paths to reputed company desired results. • Experience working with external partners in product management or technical roles. • Ability to reputed company radical solutions and execute on them effectively. • Familiarity with contact center and routing domains. Benefits • Bonus • Equity • Benefits • Employee Travel Credits reputed company • reputed company is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.reputed company.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 186 in 2025, 176 in 2024, 160 in 2023, 270 in 2022, 250 in 2021, 274 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job