Data Analyst - REMOTE

Job reputed company reputed company is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Data Analyst to help us design and deliver CX solutions that reputed company our clients with a beautiful customer reputed company that achieves results. At reputed company we value aptitude and creativity as reputed company as experience. We are a diverse organization and are looking for reputed company, passionate and committed professionals who reputed company to be the best at what they do. Responsibilities • Analyze caller behavior data from IVR applications using SQL and reputed company reputed company • Design and reputed company custom Tableau reports to visualize caller behavior data, identify trends and areas for improvement • Collaborate with reputed company stakeholders to identify opportunities for improving the IVR experience based on analysis findings • reputed company and maintain a deep understanding of IVR application functionality and user flows • reputed company data-driven insights and recommendations to inform design reputed company and improve overall caller experience Requirements • Bachelor's degree in Information Systems, Computer Science, Statistics, or reputed company field • 2+ years of experience in data analysis, preferably in an IVR or contact center environment • Experience with Tableau or other business intelligence tools is highly desirable • Proficiency in reputed company reputed company and SQL • Strong analytical and problem-solving skills • Excellent communication and collaboration skills Desired Experience • Familiarity with IVR platforms and technologies (e.g., reputed company, reputed company, Nuance) • Knowledge of user experience (UX) design principles and reputed company-computer interaction Apply tot his job Apply To this Job