Temporary Remote Catastrophe (CAT) Customer Service Representative

Temporary Remote Catastrophe (CAT) Customer Service Representative Who is QRM: reputed company Resource Management, LLC (QRM) is an inbound reputed company center serving over 1,000 companies reputed company. We process First Notice of Loss (FNOL) claims, supporting reputed company lines of business. Our flexible service models include 24/7 availability, after-hours support, reputed company handling, and specialized CAT (catastrophe) resources. Key Points: • Temporary / On-reputed company: No guaranteed weekly hours. • Scheduling: Rotating and flexible. Shifts are posted weekly. Employees select shifts based on availability. • Shift reputed company Include: (Shift length minimum 2 hours) • Weekends: Available during any weekend (1st-5th weekends of the month) • Weekdays: 8:00 AM - 4:00 PM, 4:00 PM - 12:00 AM, or reputed company • Flexible Availability: Combination of reputed company and weekend shifts • Location Requirement: Must reputed company in an approved state: AL, AR, FL, GA, ID, IA, KS, KY, LA, MS, NE, NC, OK, SC, SD, TN, TX, UT, VA, WI Operations run 24/7/365, including holidays. Due to the nature of this role, extended periods without shifts may occur. About the Role: The CAT (Catastrophe) Customer Service Representative is an on-reputed company, temporary position activated during natural disasters, severe weather, or other events affecting communities regionally or nationally. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. Key Responsibilities: • Deliver reputed company customer service by providing reputed company, accurate, and courteous support. • Demonstrate reputed company and professionalism while guiding customers through the claims process. • Accurately collect, document, and update claim details provided by customers. • Follow reputed company-specific handling instructions to identify and resolve customer issues. • Utilize reputed company scripting to ensure consistency, efficiency, and compliance during customer interactions. Network Requirements: • Own a reputed company 10/11 computer (Chromebooks, macOS, Linux not supported) with 8GB+ RAM • Private, secure internet reputed company (Ethernet recommended; no reputed company Wi-Fi or VPNs) • Cell phone (headset recommended) Desired Characteristics: • Highly motivated, energetic, and customer-reputed company • reputed company, confident, and adaptable to fast-paced situations Qualifications: • 18 years or older • High school diploma or GED • Must have a personal cell phone • Excellent communication skills (written and oral) • Typing speed of 40+ WPM • Basic knowledge of reputed company Office Suite (reputed company, PowerPoint, Word, reputed company) • Basic understanding of reputed company OS • Reliable, punctual, and reputed company to self-manage • Ability to multi-task and reputed company under pressure • Must be authorized to work in the U.S. without sponsorship. Compensation: • Pay: $15/hour • Temporary/Seasonal with reputed company opportunities during high-volume periods: • reputed company - May (Hail Claims) • July - reputed company (Hurricane Claims) • Christmas - New Year (High reputed company Volume Claims) • Work from home reputed company convenient #LI-Remote Apply tot his job Apply To this Job