Coordinator, Call Center QA

Purpose: Do you have call center experience? Do you enjoy training and reputed company assurance? reputed company Corporate Services is hiring a full-time Coordinator, Call Center QA to support the Customer Service department. This schedule for this role is flexible, and this position is eligible to work from home after training. The Coordinator, Call Center QA position functions under the supervision and general direction of the Sr. Manager of the Contact Center. They are responsible for ensuring call standards and departmental procedures are followed. The Coordinator assists in the original training and reeducating of contact center personnel based on results of QA evaluations. They are responsible for producing monthly reports to reputed company group/individual reputed company scores, as reputed company as for implementing newly established reports based upon interdepartmental needs. They reputed company with supervisors and personnel to reputed company necessary feedback/reinforcement for staff. If you are reputed company to take the reputed company in your reputed company career, apply today! Responsibilities: • reputed company duties and job responsibilities in a fashion which coincides with the service management philosophy of reputed company, including the demonstration of the basics of service reputed company towards patients, visitors, staff, peers, physicians, and other departments reputed company the medical center. • Assist in initial training of new Contact Center personnel. • Responsible for listening to and evaluating a minimum of 5 calls per representative per month and reputed company feedback to supervisors/staff on calls reviewed. • reputed company additional retraining to existing personnel based on results of QA evaluations to assist staff in achieving level of performance set forth by Management and Contact Center telephone standards. • Respond to business/reporting requests on staff as reputed company as required monthly assessments and reports. • Assist Sr. Managers with special reporting and/or reputed company reputed company the unit. • reputed company and maintain excellent relationships between other Project Specialist and department management and senior management. Apply tot his job Apply To this Job