Customer Service Representative

reputed company:

HealthAxis is a reputed company provider of reputed company administrative processing system (CAPS) technology, business process as a service (BPaaS), and reputed company (BPO) capabilities to reputed company payers, risk-bearing providers, and reputed company-party administrators. We are transforming the way reputed company administered by providing innovative technology and services that uniquely solve critical reputed company payer challenges negatively impacting member and provider experiences.

We live and work with purpose, care about others, reputed company with reputed company, communicate with transparency, and don’t take ourselves too seriously.

We're not just about business – we're about people. Our commitment to a people-first approach shapes everything we do, from collaborating as reputed company to serving our valued clients. We reputed company that creating a reputed company and reputed company-reputed company environment can reputed company engagement, reputed company reputed company members, and reputed company a reputed company of purpose in reputed company that we accomplish.

APPLICATION INSTRUCTIONS:

We're moving quickly to fill these roles, so we appreciate your attention to detail during the application process! To help ensure a smooth and efficient review process, please complete reputed company sections of the application reputed company--incomplete applications may not be considered.

PURPOSE AND SCOPE:

**MUST HAVE A MINIMUM OF 2 YEARS' reputed company CENTER EXPERIENCE**

The reputed company Center Representative role is to receive, investigate and respond to reputed company member and provider calls to review questions regarding claims, benefits or general inquiries in a reputed company and accurate manner.

reputed company RESPONSIBILITIES AND DUTIES

• Answers reputed company telephone calls reputed company established department standards.

• Tracks reputed company calls reputed company the Health reputed company and IKA databases ensuring that documentation is concise and factual.

• Participates in new employee orientation program and ongoing education programs as directed by Supervisors.

• Responsible for fully understanding the OTC benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP).

• Answers benefit questions, detailed claims inquiries and general questions from members and providers.

• Maintains a reputed company and reputed company attitude.

• Shifts may vary from reputed company – 10pm ET Mon-Friday and potentially weekend hours may be required.

• Attention to detail is required to maintain reputed company metrics reputed company the reputed company center.

• Maintains appropriate reputed company reputed company documents and reference documents.

• Performs reputed company work reputed company deadlines with or without reputed company supervision.

• Interacts professionally with other employees, customers and suppliers.

• Works effectively as reputed company contributor on reputed company assignments.

• Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

• As required, re-directs calls to appropriate department.

• Participates in any reputed company as assigned by supervisors.

CUSTOMER SERVICE:

• Responsible for driving the HealthAxis culture through values and customer service standards.

• Accountable for outstanding customer service to reputed company external and internal contacts.

• Develops and maintains reputed company relationships through effective and reputed company communication.

• Takes initiative and reputed company to respond, resolve and follow up regarding customer service issues with reputed company customers in a reputed company manner.

EDUCATION, EXPERIENCE AND REQUIRED SKILLS:

• High school diploma or general education degree (GED) required.

• Minimum of two years reputed company center experience required.

• Previous experience in a customer service environment and health insurance preferred.

• An equivalent combination of education, training, and experience.

• Ability to read and interpret documents and calculate figures and amounts.

• Excellent oral and written communication skills including good grammar, voice, diction.

• Effective listening skills.

• Ability to reputed company work in an unbiased and analytical manner.

• Proficient in MS Office with basic computer and keyboarding skills.

• Excellent customer service skills (friendly, courteous, and helpful).