**Experienced Insurance Customer Support Representative – Remote Inbound Phone Calls**

Join blithequark, a leading provider of innovative software solutions for the insurance industry, as a dedicated Customer Support Representative. In this exciting role, you will be part of a dynamic team that delivers exceptional support to customers across the globe. As a key member of our team, you will play a vital role in ensuring that customers receive the highest level of service and support for their insurance needs. **About blithequark** blithequark is a forward-thinking company that is revolutionizing the insurance industry with cutting-edge software solutions. Our commitment to innovation, customer satisfaction, and employee growth has made us a leader in the industry. We are passionate about creating a work environment that is inclusive, supportive, and empowering. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply. **Job Summary** As a Customer Support Representative, you will be responsible for providing exceptional support to customers over the phone, responding to their inquiries, and resolving their issues in a timely and professional manner. Your main tasks will include: * Gathering and verifying customer information * Entering data into forms * Answering questions about insurance policies * Providing accurate and timely solutions to customer inquiries * Collaborating with internal teams to resolve complex issues * Maintaining accurate records of customer interactions **Key Responsibilities** * Provide exceptional customer support over the phone, responding to customer inquiries and resolving their issues in a timely and professional manner * Gather and verify customer information, entering data into forms as required * Answer questions about insurance policies, providing accurate and timely solutions to customer inquiries * Collaborate with internal teams to resolve complex issues, ensuring that customer needs are met * Maintain accurate records of customer interactions, providing detailed reports as required * Participate in ongoing training and development programs to enhance skills and knowledge **Essential Qualifications** * 1-2 years of experience in customer support, preferably in the insurance industry * High-volume call support experience, with the ability to handle multiple calls simultaneously * Strong typing skills, with a minimum of 45 words per minute * Excellent communication and interpersonal skills, with the ability to build rapport with customers * Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions * Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail **Preferred Qualifications** * Experience with data entry, with a strong understanding of data management principles * Knowledge of insurance policies and procedures, with the ability to provide accurate information to customers * Experience working in a remote environment, with the ability to work independently and manage time effectively * Strong technical skills, with the ability to troubleshoot technical issues and provide effective solutions * Ability to work in a team environment, with a high level of collaboration and communication **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build rapport with customers * Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions * Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail * Strong technical skills, with the ability to troubleshoot technical issues and provide effective solutions * Ability to work in a team environment, with a high level of collaboration and communication * Strong typing skills, with a minimum of 45 words per minute * Ability to work independently, with a high level of self-motivation and discipline **Career Growth Opportunities and Learning Benefits** * Ongoing training and development programs to enhance skills and knowledge * Opportunities for career advancement, with a clear path for professional growth * Collaborative and supportive work environment, with a high level of teamwork and communication * Flexible work arrangements, with the ability to work remotely and manage time effectively * Competitive compensation and benefits package, with a high level of job security **Work Environment and Company Culture** * blithequark is a dynamic and inclusive company that values diversity and employee growth * Our work environment is collaborative and supportive, with a high level of teamwork and communication * We offer flexible work arrangements, with the ability to work remotely and manage time effectively * Our company culture is centered around innovation, customer satisfaction, and employee growth * We are committed to creating a work environment that is inclusive, supportive, and empowering **Compensation, Perks, and Benefits** * Competitive hourly rate, with a high level of job security * Ongoing training and development programs to enhance skills and knowledge * Opportunities for career advancement, with a clear path for professional growth * Flexible work arrangements, with the ability to work remotely and manage time effectively * Collaborative and supportive work environment, with a high level of teamwork and communication * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off, including vacation and sick leave * Access to a range of employee perks and discounts, including gym memberships and shopping discounts **How to Apply** If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are committed to creating a work environment that is inclusive, supportive, and empowering. Apply for this job