**Experienced Virtual Customer Service Representative – Guest Relations and Operations Support**

Are you a highly skilled and versatile virtual assistant with a passion for delivering exceptional customer experiences? Do you have a knack for multitasking, excellent communication skills, and a deep understanding of the intricacies of guest relations and operations management? If so, we invite you to join blithequark's dynamic team as an Experienced Virtual Customer Service Representative – Guest Relations and Operations Support. **About blithequark** blithequark is a leading innovator in the hospitality industry, dedicated to providing cutting-edge solutions for property managers, hosts, and guests alike. Our commitment to excellence, customer satisfaction, and operational efficiency has earned us a reputation as a trusted partner in the industry. As a member of our team, you will be part of a vibrant community that values collaboration, creativity, and continuous learning. **Job Summary** We are seeking a highly skilled and experienced virtual customer service representative to join our team on a contract-to-hire basis. As a key member of our guest relations and operations support team, you will be responsible for providing exceptional customer service to guests, resolving issues, and managing day-to-day operations. Your expertise in Guesty and/or Operto Teams will be a significant asset in this role. **Key Responsibilities** * **Guest Relations** + Provide comprehensive guest messaging using AI tools, such as ChatGPT, to ensure seamless communication and exceptional customer experiences. + Screen potential guests and provide support to resolve issues in a timely and professional manner. + Respond to guest inquiries and escalate issues to management via Slack as needed. + Achieve 5-star ratings and Superhost Status by consistently delivering exceptional customer service. + Write and respond to guest reviews on Airbnb, VRBO, or other platforms. * **Company Tasks** + Report maintenance and damage issues to Operations via Operto Teams. + Report and submit damage claims to Guesty Shield for reimbursement. + Build, manage, and report in-house maintenance labor. + Work with business financials/accounting to assist with the onboarding of accounting systems. + Develop and maintain relationships with 3rd party vendors for tertiary market management. **Essential Qualifications** * **Language Skills**: Fluency in English with perfect grammar and communication skills. * **Availability**: Availability and reliability in CST and Eastern United States time zones. * **Technical Skills**: Proficiency in Guesty and/or Operto Teams, AI tools (such as ChatGPT), and VoiP technology. * **Experience**: 2+ years of experience in customer service, guest relations, or operations management. * **Education**: High school diploma or equivalent required; degree in hospitality, business, or related field preferred. **Preferred Qualifications** * **Guesty and/or Operto Teams Experience**: Experience with Guesty and/or Operto Teams is a significant plus. * **AI and ChatGPT Expertise**: Deep familiarity with AI tools, such as ChatGPT, and experience in leveraging them for comprehensive guest messaging. * **Vendor Relations**: Experience in 3rd party vendor relations for tertiary market management. * **Business Financials/Accounting**: Working knowledge of business financials/accounting to assist with the onboarding of accounting systems. **Skills and Competencies** * **Multitasking**: Ability to seamlessly switch between tasks and prioritize multiple responsibilities. * **Communication**: Excellent written and verbal communication skills with the ability to communicate effectively with guests, vendors, and management. * **Problem-Solving**: Strong problem-solving skills with the ability to resolve issues in a timely and professional manner. * **Time Management**: Ability to manage time effectively and meet deadlines. * **Adaptability**: Willingness to adapt to changing priorities and circumstances. **Career Growth Opportunities and Learning Benefits** As a member of our team, you will have access to: * **Continuous Learning**: Opportunities for professional development and training in guest relations, operations management, and AI tools. * **Career Advancement**: Potential for career advancement to more senior roles within the company. * **Collaborative Environment**: A dynamic and collaborative work environment that values teamwork and creativity. **Work Environment and Company Culture** blithequark is a remote-friendly company that values flexibility and work-life balance. Our team is passionate about delivering exceptional customer experiences and is committed to excellence in all aspects of our work. We offer a dynamic and supportive work environment that encourages collaboration, creativity, and continuous learning. **Compensation, Perks, and Benefits** * **Part-time Contract**: Part-time contract position with the possibility of moving to a more permanent schedule starting in January 2025. * **Flexible Schedule**: Availability to work Thursday and Friday, 3pm-11p CST, with potential for additional part-time overnight shifts. * **Competitive Compensation**: Competitive compensation package with opportunities for growth and advancement. * **Benefits**: Comprehensive benefits package, including health insurance, paid time off, and professional development opportunities. **Conclusion** If you are a highly skilled and experienced virtual customer service representative with a passion for delivering exceptional customer experiences, we invite you to join blithequark's dynamic team. Apply now to become a part of our vibrant community and take the first step towards a rewarding career in guest relations and operations support. Apply for this job