Experienced Customer Success Manager – Renewable Energy SaaS Solutions for Solar Installers at blithequark

Introduction to blithequark

Imagine being part of a revolutionary movement that harnesses the power of technology to combat climate change. At blithequark, we're dedicated to empowering solar businesses to scale faster and more efficiently through our innovative B2B software solutions. As a fast-growing SaaS company in the renewable energy space, we bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies. Our mission is to create a world of career possibilities where technology and sustainability converge.

About the Role

We're seeking an exceptional Customer Success Manager to join our team at blithequark. As a critical member of our customer success team, you will play a vital role in onboarding, training, and supporting solar installer clients, ensuring they maximize the value of our platform. This is an independent contractor position that requires an exceptionally organized and proactive individual with outstanding communication skills and the ability to manage multiple client relationships effectively.

Key Responsibilities

As a Customer Success Manager at blithequark, your key responsibilities will include:

• Guiding new clients through the onboarding process, ensuring they fully integrate our platform into their operations.
• Developing customized onboarding plans tailored to each client's business model and needs.
• Working closely with internal teams to optimize onboarding workflows, identify bottlenecks, and improve user adoption rates.
• Serving as the primary point of contact for clients, proactively managing relationships and ensuring they achieve success with our platform.
• Tracking client engagement metrics and anticipating issues before they arise, providing proactive solutions.
• Holding customers accountable for completing key tasks required for successful onboarding and platform adoption.
• Responding promptly to customer inquiries via email, Slack, and video calls, ensuring exceptional service and support.
• Identifying and implementing process improvements to enhance the customer experience and streamline internal workflows.
• Working cross-functionally with product and development teams to relay customer feedback and contribute to continuous product enhancement.

Essential Qualifications

To succeed as a Customer Success Manager at blithequark, you should possess:

• Fluent English speaking skills with near-perfect written and spoken communication skills (minimal accent preferred).
• Experience in customer success, account management, or client relations, ideally in a SaaS or technology-driven environment.
• Strong project management and organizational skills with the ability to track multiple client relationships simultaneously.
• Experience using CRM software (preferably HubSpot), Google Docs/Sheets/Slides, and communication tools like Slack, Google Meet, and Zoom.
• Ability to work independently, take initiative, and hold customers accountable for following through on tasks.
• Proactive problem-solving skills with a keen ability to identify gaps and drive improvements.

Preferred Qualifications

While not required, the following skills and experience are highly desirable:

• Technical experience with domain registrars (DNS setups) for custom hostnames and email domain verification.

Career Growth and Learning Benefits

At blithequark, we're committed to helping our team members grow professionally and personally. As a Customer Success Manager, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• Cross-functional collaboration with our product and development teams to contribute to continuous product enhancement.
• A dynamic and supportive work environment that encourages innovation and creativity.
• Opportunities for career advancement and professional growth within the company.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote team, we believe in:

• Fostering a sense of community and connection among team members through regular virtual meetings and social events.
• Encouraging open communication, transparency, and feedback to ensure everyone's voice is heard.
• Embracing diversity, equity, and inclusion, and promoting a culture of respect and empathy.
• Supporting work-life balance and flexibility to ensure our team members can thrive in their personal and professional lives.

Compensation, Perks, and Benefits

As an independent contractor at blithequark, you can expect:

• A competitive salary range of up to $2000 USD per month.
• Flexible working hours and the ability to work from anywhere in the EST time zone.
• Opportunities for professional growth and development through ongoing training and development programs.
• A dynamic and supportive work environment that encourages innovation and creativity.

Conclusion

If you're a motivated and results-driven customer success professional looking to join a fast-growing SaaS company in the renewable energy space, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Success Manager, you'll play a critical role in driving adoption, enhancing customer experience, and ensuring long-term engagement with our software. Don't miss this chance to join our team and contribute to a more sustainable future. Apply now and take the first step towards an exciting and rewarding career at blithequark!