Experienced Customer Success Manager – Web3 Technologies and Blockchain Solutions Expert

About blithequark

blithequark is a pioneering development company behind innovative blockchain solutions, including the EVM blockchain that runs on the NEAR Protocol. As the developers of and integration partner behind a suite of products that enable Web2 companies to capture the value of Web3, we are at the forefront of the blockchain industry. Our mission is to empower businesses to succeed in the rapidly evolving Web3 landscape, and we are seeking a talented Customer Success Manager to join our team.

Our Values

At blithequark, we are guided by a set of core values that shape our culture and approach to business. These values include:

• Execute extreme ownership: We take responsibility for our actions and outcomes, and we empower our team members to do the same.
• Strive for excellence: We are committed to delivering exceptional results and continuously improving our processes and solutions.
• Embrace authenticity: We value honesty, transparency, and integrity in all our interactions, both within the company and with our clients and partners.
• Promote merit: We recognize and reward outstanding performance, and we provide opportunities for growth and development to all team members.
• Get shit done: We are a results-driven organization, and we prioritize action, efficiency, and effectiveness in everything we do.

About the Role

As a Customer Success Manager at blithequark, you will play a critical role in ensuring the success of our clients and partners. You will be the primary point of contact for our Aurora Cloud clients and partners, responsible for onboarding, driving adoption, and delivering exceptional customer experiences. You will work closely with our growth, product, and engineering teams to contribute to product improvements, optimize customer engagement strategies, and identify opportunities for growth and expansion.

Key Responsibilities

As a Customer Success Manager at blithequark, your key responsibilities will include:

• Serving as the primary point of contact for clients and select partners, managing relationships and the end-to-end journey from client onboarding to marketing through to deployment.
• Guiding clients through our solutions and ensuring a seamless go-to-market experience with a focus on Founder success.
• Building and maintaining strong relationships with clients, especially Founders, to ensure a deep understanding of their goals, challenges, and business needs.
• Overseeing multiple client accounts, ensuring projects are delivered on time and meet expectations.
• Collaborating with growth and product teams to resolve client issues and contribute to product enhancements.
• Ensuring fast response times and effective solutions for client and partner inquiries or technical challenges.
• Identifying upsell and cross-sell/deployment opportunities, recommending additional services that align with the clients' needs.
• Working closely with the Technical Project Manager and Engineering teams to plan and execute delivery commitments.
• Developing and maintaining the Customer Success Strategy and Framework in collaboration with the VP of Growth.
• Conducting regular check-ins, quarterly business reviews (QBRs), and performance assessments with clients and partners.
• Outreaching to all self-service sign-up clients to identify potential opportunities to support and drive client success.
• Curating, owning, and analyzing client data and metrics to provide actionable insights and drive client success.
• Staying updated on Web3 and blockchain trends, offering informed solutions and strategic recommendations to clients.

Requirements

To be successful as a Customer Success Manager at blithequark, you will need:

• 3+ years of experience in account management, client services, or customer success, or 2+ years of experience within the blockchain industry.
• A strong understanding of Web3 technologies, blockchain, cryptocurrencies, and decentralized applications (dApps).
• Excellent communication and interpersonal skills, with the ability to build rapport across diverse stakeholders.
• A proven track record of managing multiple clients and projects simultaneously.
• An analytical mindset with the ability to derive insights from data and metrics.
• A natural problem-solver with the ability to break down complex issues and provide creative solutions.
• Self-motivation and independence, with a strong team-oriented mindset.

Nice to Haves

While not essential, the following skills and experiences would be advantageous:

• Experience in solution sales or technical product sales.
• Background in Partnership Account Management or Reseller Channel Management.
• Previous experience in an L1 or L2 blockchain company (Tier 1 or Tier 2 Web3 infrastructure companies) or a centralized exchange.

What We Offer

At blithequark, we offer a unique opportunity to work with a pioneering company in the blockchain industry. You will have the chance to:

• Work with a talented team of professionals who are passionate about Web3 and blockchain technologies.
• Contribute to the development of innovative solutions that are shaping the future of the industry.
• Grow and develop your skills and career in a dynamic and supportive environment.
• Enjoy a competitive compensation package and benefits that recognize your value to the company.

Our Culture

At blithequark, we are committed to creating a culture that is inclusive, supportive, and empowering. We believe in:

• Fostering a sense of community and teamwork, where everyone feels valued and respected.
• Encouraging open communication, transparency, and feedback, to ensure that everyone has a voice and can contribute to the company's success.
• Providing opportunities for growth and development, to help our team members achieve their full potential.
• Recognizing and rewarding outstanding performance, to motivate and inspire our team members to deliver exceptional results.

How to Apply

If you are a motivated and experienced Customer Success Manager looking for a new challenge, please apply today. We are excited to hear from you and explore how you can contribute to the success of blithequark. Please note that by applying for this role, you confirm that you have read and understood our Privacy Notice.