Experienced Customer Success Technical Onboarding Manager – Driving Long-Term Success through Strategic Technical Guidance and Support

Welcome to blithequark

At blithequark, we're on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward. With our cutting-edge data protection and ransomware recovery solutions, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. Our Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments, giving IT and security leaders peace of mind that their apps and data are protected and always available.

Headquartered with offices in more than 30 countries, blithequark protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust us to keep their businesses running. We're committed to fostering a culture of innovation, collaboration, and customer-centricity, and we're looking for talented individuals to join our team and help us drive success.

Job Overview

The Customer Success Technical Onboarding Manager plays a critical role in executing blithequark's onboarding strategy during the critical early stages of our customers' engagement. As a key member of our Customer Success team, you will engage directly with select customers to assess their unique requirements, provide product guidance and best practices, and ensure fast time to value from their blithequark investment. If you're a naturally collaborative, articulate, and extremely organized individual with a solid technical understanding of our products and a passion for maximizing customer success and outcomes, we want to hear from you.

Key Responsibilities

• Work with customers through the onboarding phase, establishing a positive working relationship and assisting with product guidance, adoption, and time to value
• Serve as a knowledgeable and trusted advisor for blithequark products, resources, and training options as needed to drive use case execution
• Assist with both technical and non-technical topics related to customer onboarding
• Advocate internally to resolve challenges that negatively impact Time to Value and/or the customer experience
• Collaborate internally with Customer Success, Sales, Professional Services, and the broader cross-functional groups to drive continuous improvement and a superior customer experience
• Work with Customer Success and Sales to ensure a smooth transition of onboarded customers to the next phase of their blithequark journey
• Ensure that all blithequark team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their blithequark solution can be realized
• Contribute to a positive team environment of collaboration, customer empathy, and inclusion
• Travel up to 20% (as required)

Essential Qualifications

• 6+ years of relevant industry experience in a customer-facing technical role
• Technical understanding across blithequark technologies, including data protection, ransomware recovery, and hybrid cloud solutions
• Adept at developing relationships with new customers and internal teams
• Adept at leading conversations and presentations, for both technical and non-technical topics
• Excellent verbal and written communication skills in English (additional languages highly desirable)
• General understanding of accompanying infrastructure that works with blithequark (Servers/Storage/Networking/etc.)
• Experience working with monitoring tools and frameworks
• Experience in data life-cycle management with IT audit requirements
• Experience with virtualization technologies

Preferred Qualifications

• VMCE and VMCA certification (or willingness to obtain)
• Experience working in a fast-paced and unpredictable environment
• Ability to adapt to changes in roles and responsibilities
• Excellent time management skills; able to manage multiple customers simultaneously for short-term Onboarding engagements
• Demonstrates patience, understanding, and empathy to effectively manage conflict and concerns

What We Offer

At blithequark, we're committed to providing our employees with a comprehensive compensation package, including a competitive salary, benefits, and perks. Our salary range for this role is $126,400 - $180,600 USD, depending on experience and qualifications. We also offer opportunities for professional growth and development, including training and certification programs, to help you advance your career.

Our company culture is built on the values of innovation, collaboration, and customer-centricity. We believe in fostering a positive and inclusive work environment that encourages creativity, teamwork, and open communication. If you're looking for a challenging and rewarding role with a company that truly values its employees, we encourage you to apply.

Career Growth Opportunities

At blithequark, we're committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including technical training, leadership development, and mentorship opportunities. Our goal is to help you build the skills and expertise you need to succeed in your role and advance your career.

Some of the career growth opportunities available to you as a Customer Success Technical Onboarding Manager at blithequark include:

• Professional certification programs, such as VMCE and VMCA
• Leadership development programs, including mentorship and coaching
• Technical training and development programs, including training on blithequark products and technologies
• Opportunities to work on high-profile projects and accounts
• Opportunities to collaborate with cross-functional teams, including Sales, Marketing, and Product Development

Work Environment and Company Culture

At blithequark, we're proud of our company culture and work environment. We believe in fostering a positive and inclusive workplace that encourages creativity, teamwork, and open communication. Some of the benefits of working at blithequark include:

• A collaborative and dynamic work environment
• A comprehensive compensation package, including salary, benefits, and perks
• Opportunities for professional growth and development
• A company culture that values innovation, customer-centricity, and teamwork
• A commitment to diversity, equity, and inclusion

How to Apply

If you're a motivated and talented individual who is passionate about customer success and technical onboarding, we encourage you to apply for this role. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

blithequark is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice. By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.