Senior Customer Enablement Engineer – Technical Onboarding and Customer Success Specialist for Innovative Software Solutions

Welcome to blithequark

At blithequark, we are revolutionizing the way mobile and IoT security R&D is done. As a pioneer in the industry, we have developed a groundbreaking technology that virtualizes Arm-powered devices for Linux, Android, and iOS software development and testing. Our innovative approach has positioned us as the only company in the world to offer a powerful Arm-native virtualization platform with the best built-in security tools available. We are not just an emulator or simulator; we are the future of software development and security.

As a Senior Customer Enablement Engineer at blithequark, you will play a vital role in guiding our customers through their initial technical journey during onboarding. Your expertise and customer-focused approach will be instrumental in creating a positive first experience for our customers, directly impacting our company's growth and reputation in the market. This is a remote position, and we are seeking candidates who reside in the EST time zone to support our customers effectively.

About the Role

As a Senior Customer Enablement Engineer, you will be responsible for ensuring our customers have a seamless and positive onboarding experience with our technical products and services. You will understand their unique requirements and challenges, and deliver solutions that meet their needs. Your role will enable customers to leverage our products thoroughly, ensuring their ongoing satisfaction and loyalty. You will be the technical expert who provides guidance, support, and training to our customers, helping them to achieve their goals and unlock the full potential of our products.

Key Responsibilities

• Guide new customers through the technical onboarding process, ensuring they are fully trained and can effectively use our product.
• Provide deep subject matter expertise on blithequark solutions and best practices to help customers achieve value.
• Offer technical guidance on in-depth use case implementation and help demonstrate the value of the product’s capabilities to advance product adoption and expansion.
• Serve as a technical resource, resolving customer issues promptly and escalating complex problems to the appropriate teams.
• Communicate effectively with highly technical customers and convey highly technical concepts to a non-technical audience.
• Collect customer feedback on product functionality and work with the product development team to implement improvements.
• Maintain regular communication with assigned accounts, understand their ongoing needs, and ensure customer satisfaction.
• Create and maintain a knowledge base of customer interactions and technical solutions provided.
• Collaborate with the support, sales, product development, and other teams to provide a seamless customer experience.
• Expected travel under 5%.

Requirements

To be successful in this role, you will need to have a strong technical foundation, excellent communication skills, and a customer-focused approach. The ideal candidate will have:

• Bachelor’s degree in a relevant field.
• 2+ years of experience in a customer-facing technical role.
• Strong understanding of Linux system administration, virtualization, and networking.
• Familiarity with mobile operating systems.
• Scripting experience is helpful.
• Self-motivated as a remote worker to effectively manage time and efforts to achieve performance goals.
• Working knowledge of CRM and customer messaging tools.
• Excellent problem-solving and analytical skills.

Preferred Qualifications

In addition to the requirements, the following qualifications are preferred:

• Experience working with virtualization platforms and security tools.
• Knowledge of software development and testing methodologies.
• Familiarity with Agile development methodologies.
• Experience working in a fast-paced, dynamic environment.
• Strong understanding of customer success principles and practices.

What We Offer

At blithequark, we are committed to providing a supportive and enriching culture for our employees. We offer:

• Competitive Compensation: Enjoy a competitive salary and comprehensive benefits package.
• Remote Flexibility: Embrace the freedom of a fully remote position, allowing you to work from anywhere.
• Growth and Learning: Benefit from continuous learning opportunities and professional development to advance your career.
• Inclusive and Collaborative Culture: Collaborate with a team of talented and dedicated professionals passionate about their work.
• Work with Passionate Experts: Be part of a team that is pioneering the next wave of software development and security.

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of opportunities for professional development, including training, mentorship, and education assistance. Our goal is to help our employees achieve their career goals and advance in their careers.

Work Environment and Company Culture

At blithequark, we are proud of our inclusive and collaborative culture. We believe in fostering a supportive and enriching environment that allows our employees to thrive. We are committed to diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive to all.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes health, dental, and vision insurance, as well as a 401(k) plan and paid time off. We also offer a range of perks, including flexible working hours, remote work options, and professional development opportunities.

Conclusion

If you are a motivated and customer-focused technical professional looking for a new challenge, we encourage you to apply for the Senior Customer Enablement Engineer position at blithequark. This is a unique opportunity to join a pioneering company in the software development and security industry and to be part of a team that is shaping the future of technology. Apply now and take the first step towards an exciting and rewarding career with blithequark.

Please note that we do not engage with third-party recruiters or agencies for our hiring process.

blithequark is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please get in touch with us.

blithequark is an equal opportunities employer.