Experienced Customer Success Manager – Delivering Exceptional Value and Service to Drive Long-Term Growth and Retention

Welcome to blithequark

At blithequark, we are passionate about empowering our customers to execute their strategies and initiatives, and gather actionable insights to grow their businesses. Our mission is to deliver extraordinary value to our customers, and we believe that customer success is the key to our long-term profitability. As a leader in our industry, we are dedicated to building solutions that give leaders the cross-plan visibility they need to see what's working and where they need to pivot to grow their business faster and farther.

About the Role

We are seeking an experienced Customer Success Manager to join our team. As a Customer Success Manager at blithequark, you will be responsible for managing the day-to-day activities of assigned customers to deliver outstanding value and service. You will bring your product knowledge and communication skills together to create a stellar customer experience, and you will be goal-oriented, organized, and self-motivated. If you are a team player with initiative and a desire to help the team grow and mature, we want to hear from you.

Key Responsibilities

• Manage all phases of assigned customers throughout their life-cycle, from implementation to long-term support
• Lead customer interactions via phone, online, or on-site meetings, and provide exceptional customer service and support
• Manage the blithequark customer engagement model to drive excellent customer health and identify opportunities for growth and renewal
• Provide system support and triage defects, and analyze customer data to consistently deliver value to our customers
• Become a Subject Matter Expert (SME) on the blithequark software, with a deep understanding of how it works and how it operates in the real world
• Secure renewals and identify growth opportunities within each customer account, and communicate customer ideas to the product team to drive future system enhancements
• Utilize technology to understand customer behavior and deliver excellent service and support, and stay up-to-date with industry trends and best practices

Essential Qualifications

• 3-5 years of Customer Success or client-facing experience supporting a SaaS product, with a proven track record of delivering exceptional customer service and driving growth and retention
• Project Management experience, with a certification such as PMP a plus
• 4-year degree in a related field of study, such as business, marketing, or communications
• Analytical and process-oriented mindset, with excellent problem-solving skills and attention to detail
• Strong empathy for customers, with excellent communication and interpersonal skills
• Ability to present to large groups in person and through phone/Web meetings, with confidence and poise
• Basic knowledge of business processes, with a desire to continue learning about business strategy and execution

Preferred Qualifications

• Experience working with SaaS products, with a deep understanding of the industry and its trends
• Certification in Customer Success, such as CSM or CCS, with a commitment to ongoing learning and professional development
• Experience with project management tools and software, such as Asana, Trello, or Jira
• Experience with data analysis and reporting, with a strong understanding of metrics and KPIs
• Ability to speak multiple languages, with a global perspective and cultural competence

Skills and Competencies

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
• Strong problem-solving skills, with the ability to analyze complex problems and develop creative solutions
• Ability to work independently, with a self-motivated and results-driven approach
• Ability to adapt to changing priorities and deadlines, with a flexible and agile mindset
• Strong attention to detail, with a commitment to delivering high-quality results

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development programs, including onboarding, mentorship, and ongoing education and training. Our goal is to help you build a successful and fulfilling career, with opportunities for advancement and professional growth.

Work Environment and Culture

Our work environment is dynamic and fast-paced, with a focus on collaboration and teamwork. We believe in empowering our employees to take ownership of their work, and to make decisions that drive results. Our culture is built on a set of core values, including a commitment to customer success, a passion for innovation, and a dedication to excellence. We are a group of achievers who are passionate about results, and we are looking for like-minded individuals to join our team.

Our Values

• Start: We believe that great things aren’t achieved by waiting around. We take initiative, and we drive results.
• Adapt: We thrive on change, and we are always looking for ways to improve and innovate.
• Serve: We believe that success for our company and customers is not achieved alone. We work together, and we support each other.
• Deliver: We are committed to delivering results, and we hold ourselves accountable for our actions.

Compensation and Benefits

We offer a competitive salary and benefits package, including 100% work from home, great hardware, and a range of perks and benefits. Our benefits include:

• 15 vacation days, with 5 additional days at two years of service
• Up to 36 paid holidays, including 13 standard, 2 floating, and 21 additional company holidays
• Unlimited sick days, with a commitment to investing in your health and well-being
• 401K with matching, medical, vision, life, and dental insurance
• Short- and long-term disability insurance, with a commitment to supporting your financial security
• Community events, including team building, company parties, and other activities

Join Our Team

If you are a motivated and results-driven individual who is passionate about customer success, we want to hear from you. Apply now to join our team, and take the first step towards a rewarding and challenging career with blithequark. We are an equal opportunities employer, and we welcome applications from diverse candidates. Don’t miss out on this opportunity to join a dynamic and growing company, and to make a real difference in the lives of our customers.