Experienced Customer Success Manager – Driving Growth and Excellence in Client Relationships at blithequark

Introduction to blithequark

blithequark is revolutionizing the way modern filmmakers distribute their titles directly to streaming services, cutting out the middlemen of the traditional industry. Founded by innovators with a passion for disrupting the status quo, blithequark takes the entire distribution process online, providing a platform for filmmakers to list their titles and for Channel Partners to discover, license, and fulfill assets. With a growing list of Channel Partners such as Amazon Prime Video, Freevee, The Roku Channel, rlaxx TV, TCL, Tubi, Xumo, and Plex, blithequark is poised for continued growth and success.

About the Opportunity

At blithequark, we are seeking a highly skilled and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will play a critical role in driving the acquisition of new titles, upselling subscriptions, and providing ongoing client support to our growing base of content providers. You will be the primary point of contact for our clients, working closely with them to understand their needs, provide guidance and support, and ensure they have an exceptional experience with blithequark.

Our ideal candidate is a customer success rockstar with a passion for building strong relationships, driving growth, and delivering exceptional results. You will be responsible for establishing a book of business, driving the acquisition of new titles, and upselling clients into paying subscriptions. You will achieve this by identifying opportunities through data insights, getting ahead of potential pain points, quickly and succinctly addressing issues, and helping to develop resources and product improvements to better support client needs.

Key Responsibilities

As a Customer Success Manager at blithequark, your key responsibilities will include:

• Driving the acquisition of new titles and growing subscription revenue through targeted engagement campaigns, ongoing and timely support, and education and sales initiatives.
• Building a book of business from a high volume of inbound clients, with the freedom to bring in outbound leads, and developing a deep understanding of client persona types, expectations, challenges, and knowledge levels.
• Engaging and supporting clients through a high volume of emails, meetings, and tickets, and identifying, improving, and sharing internal and external resources to help streamline processes and mitigate support needs.
• Becoming a blithequark Brand Ambassador, providing product demonstrations and education through individual and group presentations, and confidently upselling clients into our Distribution Plus and Pro relationship levels.
• Collaborating with cross-functional teams, including sales, marketing, and product, to develop and implement strategies that drive growth, improve client satisfaction, and increase revenue.

Essential Qualifications

To be successful in this role, you will need:

• Time Management: The ability to consistently manage a high volume of activity, including emails, meetings, and tickets, without getting overwhelmed.
• Empathy: A deep understanding of clients' concerns and challenges, and the ability to build trust and strong relationships.
• Metrics Obsessed: A strong focus on meeting and exceeding daily, weekly, and monthly goals, and a passion for driving growth and delivering exceptional results.
• Problem-solving: The ability to identify issues and find creative solutions to meet client needs and expectations.
• Product Knowledge: A deep understanding of blithequark's technology and services, and the ability to effectively address client inquiries, provide guidance, and offer relevant suggestions.
• Adaptability: The ability to adapt to changing circumstances, such as new client requirements or product updates.
• Communication: Strong verbal and written communication skills, and the ability to effectively interact with clients, understand their needs, and convey solutions clearly.

Preferred Qualifications

In addition to the essential qualifications, we prefer candidates with:

• Data Analysis: Basic proficiency in data analysis tools, such as PopSQL, Microsoft Excel, or Google Sheets.
• CRM (Customer Relationship Management) Systems: Proficiency in using CRM software, such as Salesforce, HubSpot, or Zendesk.
• Industry Experience: Experience working in the film or entertainment industry, or a related field, and a deep understanding of the distribution process, competitive landscape, and industry standards.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Success Manager, you will have the opportunity to:

• Develop a deep understanding of the film and entertainment industry, and the distribution process.
• Build a strong network of contacts and relationships within the industry.
• Enhance your skills and knowledge in areas such as sales, marketing, and product development.
• Take on new challenges and responsibilities as the company continues to grow and evolve.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. Our company culture is built on the values of innovation, collaboration, and customer obsession. We believe in:

• Teamwork: Collaborating with cross-functional teams to achieve common goals and drive growth.
• Innovation: Encouraging creativity, experimentation, and innovation in all aspects of our work.
• Customer Obsession: Putting the needs of our clients at the forefront of everything we do, and striving to deliver exceptional results and experiences.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a salary, benefits, and perks. Our benefits include:

• Health Insurance: Comprehensive health insurance coverage for employees and their families.
• Retirement Plan: A 401(k) or similar retirement plan, with company matching contributions.
• : Generous paid time off, including vacation days, sick leave, and holidays.
• Professional Development: Opportunities for professional growth and development, including training, mentorship, and education assistance.

Conclusion

If you are a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Success Manager, you will play a critical role in driving growth, delivering exceptional results, and building strong relationships with our clients. Join our team and be a part of a dynamic and innovative company that is changing the face of the film and entertainment industry.

Apply now to take the first step in an exciting and rewarding career with blithequark. We look forward to hearing from you!