Experienced Customer Success Coordinator – Renewal Management, Sales Support, and Customer Advocacy Specialist at blithequark

Introduction to blithequark and the Role

At blithequark, we are passionate about delivering exceptional customer experiences and driving business growth through innovative solutions. As a key player in our Customer Success team, the Customer Success Coordinator will be responsible for managing and renewing large volumes of customer contracts, identifying expansion opportunities, and collaborating with cross-functional teams to ensure seamless customer interactions. If you are a proactive, detail-oriented, and customer-centric professional looking to make a significant impact in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Customer Success Coordinator at blithequark, your primary focus will be on renewing customer contracts, managing the renewal lifecycle, and identifying opportunities for growth within existing accounts. Your key responsibilities will include:

• Collaborating with Revenue, Success, Marketing, and Legal teams to maximize renewal success and identify upselling opportunities.
• Partnering with Account Executives to engage the right sales resources and drive expansion within accounts.
• Completing renewal lifecycle management tasks, including administrative duties such as acquiring Purchase Orders, forecasting, quoting, agreement negotiations, and order creation and submission.
• Engaging with Revenue and Customer Success counterparts to identify and mitigate risk within your customer base.
• Partnering effectively with sales account executives to support customer segments and drive growth.

Who You Are

To be successful in this role, you should be:

• A proactive and detail-oriented problem solver, committed to ensuring smooth and efficient renewals, staying organized, and anticipating potential challenges.
• A team player with a customer-centric focus, prioritizing collaboration with cross-functional teams to ensure the best possible outcomes for customers.
• A growth-oriented partner and advocate, dedicated to identifying expansion opportunities within existing accounts and driving business growth.

Essential Qualifications

To be considered for this role, you should have:

• Curiosity around SaaS, technology, or workforce development, with a basic understanding of business development, sales, or customer success.
• Comfort using a variety of communication methods, including sending outbound emails, making outbound phone calls, conducting virtual meetings, and leading webinars.
• Business sense and the ability to analyze data to address customer situations, with strong communication, organization, and time management skills.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in customer success, sales, or a related field, with a proven track record of driving renewal and expansion growth.
• Familiarity with CRM software and sales tools, with the ability to learn and adapt to new technologies quickly.
• Strong analytical and problem-solving skills, with the ability to think critically and creatively.

Skills and Competencies

To be successful in this role, you should possess the following skills and competencies:

• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers and cross-functional teams.
• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Strong analytical and problem-solving skills, with the ability to think critically and creatively.
• Ability to work in a fast-paced environment, with a high level of adaptability and flexibility.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Success Coordinator, you will have access to:

• Professional development opportunities, including training and mentorship programs.
• Career advancement opportunities, with the potential to move into leadership roles or other areas of the business.
• A culture of continuous learning, with access to industry-leading tools and technologies.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment. As a Customer Success Coordinator, you will be part of a collaborative and supportive team, with a strong focus on:

• Customer-centricity, with a commitment to delivering exceptional customer experiences.
• Innovation, with a focus on leveraging technology and data to drive business growth.
• Teamwork, with a collaborative and supportive work environment.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• A annual base salary + variable, with a range of $63,000 - $70,000 USD.
• Medical coverage, with access to comprehensive health and wellness programs.
• Unlimited PTO and Summer Fridays, with a focus on work-life balance.
• Wellness reimbursements, with access to fitness classes and mental health resources.
• Pluralsight subscription, with access to industry-leading training and development programs.
• Professional development funds, with opportunities for career advancement and growth.

Conclusion

If you are a motivated and customer-centric professional looking to make a significant impact in a dynamic and fast-paced environment, we encourage you to apply for the Customer Success Coordinator role at blithequark. With a focus on innovation, teamwork, and customer-centricity, we offer a unique and rewarding work environment that is committed to the growth and development of our employees. Apply today to join our team and take the first step in an exciting and rewarding career.