Director of Customer Success and Strategic Growth for a Leading EdTech SaaS Company

Introduction to blithequark

blithequark is a pioneering EdTech SaaS company that has revolutionized the way educators approach teaching and learning. As a premier generative AI platform, we have made a significant impact in the education sector, with over 4 million teachers worldwide joining our platform in just over a year and a half. Our mission is to empower educators, enhance student outcomes, and make a real social impact. We invite you to explore our platform and experience the magic of blithequark by creating an account on our website and connecting with our vibrant community on our Wall of Love.

About the Role

We are seeking an exceptional Director of Customer Success to join our team at blithequark. As a key member of our leadership team, you will play a critical role in driving customer retention, expansion, and satisfaction within our fast-growing EdTech SaaS environment. You will bring senior leadership experience, deep operational rigor, and a strong data-driven approach to managing and scaling customer success. Initially, you will lead an individual contributor team, with the potential to evolve into managing managers as the team scales.

Key Responsibilities

• Run the Business: Own customer success metrics and dashboards in Salesforce (daily, operational, and strategic views) to drive data-informed decision-making.
• Manage the Team: Conduct 1:1s, team meetings, and performance reviews while holding individuals accountable to key expectations. Develop and maintain a high-performing team culture.
• Cross-Functional Leadership: Work closely with Sales, Product, and other departments to ensure a seamless customer journey and strategic alignment across teams.
• Talent Development & Hiring: Recruit, onboard, and develop top talent while quickly addressing underperformance to maintain a high-caliber team.
• Invest in Self-Growth: Continuously develop leadership skills, address personal growth areas, and stay ahead of industry trends in customer success.

Essential Qualifications, Competencies, and Skills

• Data-Driven Leadership: Ability to build, interpret, and leverage Salesforce dashboards to drive business decisions and team performance.
• People & Performance Management: Strong track record of setting clear expectations, holding teams accountable, and motivating high performers.
• Cross-Functional Collaboration: Proven ability to coordinate across customer success managers and Sales leadership to align customer success with business goals.
• Hiring & Talent Development: Experience in identifying, hiring, and retaining top talent while addressing performance issues quickly and effectively.
• Strategic Thinking & Execution: Ability to implement scalable customer success playbooks and frameworks based on prior SaaS experience.

Experience and Background

• 10+ years in Customer Success within a tech SaaS environment.
• 5+ years of experience managing CS teams (including hiring and performance management).
• Strong Salesforce experience, particularly in dashboard management.
• Demonstrated ability to run customer success operations at scale.

Nice to Have

• Experience in EdTech or working with education institutions.
• Prior experience transitioning from managing ICs to managing managers.
• Familiarity with customer success platforms (Gainsight, ChurnZero, Totango, etc.).

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Director of Customer Success, you will have access to various training and development opportunities, including leadership development programs, industry conferences, and workshops. You will also have the chance to work with a talented and dedicated team, collaborate with cross-functional departments, and contribute to the development of our customer success strategy.

Work Environment and Company Culture

blithequark is a dynamic and innovative company that values diversity, equity, and inclusion. We foster a culture of community, joy, and magic, and we are committed to making a positive impact on the education sector. Our team is passionate about empowering educators and enhancing student outcomes, and we are dedicated to creating a work environment that is collaborative, supportive, and fun.

Our Values

• Educators are Magic: We believe that educators are the most important ingredient in the educational process, and we trust, empower, and put them at the center of leading change in service of students and families.
• Joy and Magic: We strive to bring joy and magic into every learning experience, pushing the boundaries of what’s possible with AI.
• Community: We foster a community that supports one another during a time of rapid technological change, listening to and serving the needs of our educators and students.
• Innovation: We believe that the education system is outdated and in need of innovation and change, and we see AI as an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.
• Responsibility: We put responsibility and safety at the forefront of the technological change that AI is bringing to education.
• Diversity: We value diversity of thought, perspectives, and backgrounds, which helps us serve the wide audience of educators and students around the world.
• Excellence: We strive for the highest quality in everything we do, as educators and students deserve the best.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including a salary range that reflects your experience and qualifications. We also provide a range of perks and benefits, such as unlimited PTO, 100% employer-covered health insurance, a wellness stipend, a 401(k) match, and vision/dental insurance. We believe in taking care of our team members, both in and out of the office, and we are committed to providing a comprehensive benefits package that supports your well-being and success.

Conclusion

If you are a motivated and experienced customer success leader looking to make a real impact in the education sector, we encourage you to apply for this exciting opportunity at blithequark. As a Director of Customer Success, you will have the chance to lead a high-performing team, drive customer retention and expansion, and contribute to the development of our customer success strategy. Don’t miss this opportunity to join a dynamic and innovative company that is revolutionizing the way educators approach teaching and learning. Apply now to become a part of the blithequark team and help us empower educators, enhance student outcomes, and make a real social impact.