Experienced Customer Support Specialist – Remote Customer Service Representative for Leading Legal Services Provider

Welcome to blithequark

At blithequark, we pride ourselves on being the national leader in filing service of legal documents, with a rich history spanning over 30 years. Our commitment to innovation and excellence has enabled us to stay ahead of the competition, and we continue to advance our technology and business processes to maintain our position as a market leader. With a team of over 400 talented individuals and offices across the United States, including Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more, we are now seeking a skilled and dedicated Customer Support Specialist to join our team in a remote capacity, based in Puerto Rico.

About the Role

As a Customer Support Specialist at blithequark, you will play a vital role in addressing and resolving customer questions and issues, providing an exceptional customer experience that exceeds expectations. This dynamic role requires a unique blend of diplomacy, problem-solving skills, and the ability to think on your feet, all while maintaining a cool head in a fast-paced environment. You will work closely with other teams to ensure seamless order processing, correcting errors, following up with process servers, and providing timely updates to our valued customers.

Key Responsibilities

• Respond to customer support tickets, addressing questions and resolving issues related to existing orders in a prompt and professional manner
• Manage high-volume phone calls, assisting customers with existing orders and guiding new customers through the online ordering process
• Respond to emails, addressing customer concerns, internal department queries, and process server inquiries in the field
• Document issues in Confluence, ensuring accurate and detailed records are maintained
• Visit court dockets to gather information on case filing and occasionally retrieve filed papers, demonstrating attention to detail and organizational skills
• Perform other job-related duties as assigned, showcasing your adaptability and willingness to learn

Qualifications and Requirements

To succeed in this role, you will need to possess a high school diploma or GED, combined with 1-3 years of customer support or call center experience, preferably in a technology-driven environment. Proficiency in computer programs such as Microsoft Outlook, Excel, and Word, as well as experience with PDF editors and phone systems, is highly desirable. Additionally, you should be comfortable with document manipulation, have excellent English language skills, and be able to transcribe information, review orders, investigate issues, and implement solutions with ease.

Essential Skills and Competencies

• Ability to read, write, and speak English fluently
• Typing speed of at least 55 wpm, with high accuracy and attention to detail
• Ability to perform repetitive tasks with precision, even in stressful situations
• Strong problem-solving skills, with the ability to anticipate and circumvent issues
• Excellent communication and interpersonal skills, with a customer-focused approach
• Ability to work independently in a remote setting, with minimal supervision
• Strong adaptability and willingness to learn, with a positive attitude towards change and process improvements

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees, recognizing that their success is essential to our company's success. As a Customer Support Specialist, you will have access to ongoing training and development opportunities, enabling you to enhance your skills and knowledge, and advance your career within our organization. Our goal is to provide a supportive and inclusive work environment that fosters collaboration, innovation, and creativity, allowing you to thrive and reach your full potential.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive company culture, which values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences, and we strive to create a work environment that is engaging, supportive, and fun. As a remote employee, you will be an integral part of our team, with regular virtual meetings, training sessions, and social events to ensure you stay connected and informed.

Compensation and Benefits

We offer a competitive compensation package, including a starting salary of $12.00 per hour, as well as a range of benefits, such as:

• Health, Dental, and Vision insurance
• 401(k) retirement plan
• Disability insurance
• Employee assistance program
• Paid time off and referral program

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Support Specialist, you will play a vital role in our organization, and we look forward to welcoming you to our dynamic and inclusive team. Apply now to take the first step towards a rewarding and challenging career with a leading legal services provider!