Experienced Part-time Outbound Customer Service Representative for Fully-Remote Contract Opportunity with blithequark

Introduction to blithequark and the Industry

blithequark is a leading partner in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. As a team of dedicated professionals, we work with progressive leaders to drive change and make a meaningful impact. The customer service industry is rapidly evolving, with a growing emphasis on providing exceptional support and building strong relationships with clients. At blithequark, we recognize the importance of delivering outstanding customer experiences and are seeking a skilled and motivated Part-time Outbound Customer Service Representative to join our team.

Job Overview

We are excited to offer a fully-remote contract opportunity for a Part-time Outbound Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our clients. This 12-week contract position has the potential to be extended for future projects, providing a unique opportunity for career growth and development. If you have prior customer service experience, are comfortable with making mostly outbound calls, and have a quiet workspace, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Part-time Outbound Customer Service Representative at blithequark, your primary responsibilities will include:

• Sharing shareholder communications through inbound, outbound, and email responses
• Engaging with clients in a contested proxy meeting, addressing concerns and providing accurate information
• Directing clients on where to vote and providing support and guidance as needed
• Utilizing an autodialer to make approximately 240 outbound calls per 8-hour shift, with a goal of 30 calls per hour
• Leaving voicemails and following up with clients as required
• Working collaboratively with the team to achieve project goals and objectives

Work Schedule and Requirements

This part-time position requires a commitment of approximately 26 hours per week, with a schedule of 6pm-11pm EST, Monday to Thursday, and Saturday from 12pm-6pm EST. All hours are in EST time. To be successful in this role, you will need to have a quiet workspace, a reliable internet connection, and the following equipment:

• MacBook or Windows (10 or 11)
• Wired headset
• A second monitor
• Internet speed of 50 upload/10 download

Essential and Preferred Qualifications

To be considered for this exciting opportunity, you will need to meet the following essential qualifications:

• High school diploma or GED required
• 6 months or more of customer service, data entry, or related experience

Preferred qualifications include:

• Previous experience in a call center or customer service environment
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and meet productivity goals
• Basic computer skills and proficiency in Microsoft Office

Skills and Competencies

To be successful as a Part-time Outbound Customer Service Representative at blithequark, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills: Ability to communicate effectively with clients, colleagues, and management
• Strong problem-solving and analytical skills: Ability to analyze problems, identify solutions, and make sound decisions
• Ability to work in a fast-paced environment: Ability to prioritize tasks, manage time effectively, and meet productivity goals
• Basic computer skills and proficiency in Microsoft Office: Ability to use computer software and technology to perform job duties
• Adaptability and flexibility: Ability to adapt to changing circumstances, priorities, and deadlines

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Part-time Outbound Customer Service Representative, you will have access to training and development opportunities, including:

• Comprehensive training program to ensure your success in the role
• Ongoing coaching and feedback to support your growth and development
• Opportunities for career advancement and professional growth
• Access to industry-leading technology and tools

Work Environment and Company Culture

blithequark is a dynamic and supportive work environment that values diversity, equity, and inclusion. We are committed to creating a positive and inclusive work culture that supports the well-being and success of our employees. As a fully remote company, we offer a flexible and autonomous work environment that allows you to work from the comfort of your own home.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including:

• Hourly rate of $20.00
• Eligibility for benefits, including medical, dental, and vision insurance
• 401(k) retirement plan with pre-tax and Roth post-tax contributions
• Life insurance, short and long-term disability, and health spending account
• Transportation benefits and employee assistance program
• Time off and leave policies, including PTO, vacation, and sick leave

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Part-time Outbound Customer Service Representative at blithequark, you will have the opportunity to work with a dynamic and supportive team, develop your skills and knowledge, and contribute to the success of our clients. Don't miss out on this chance to join our team and take your career to the next level. Apply today!