Experienced Customer Success Director for Value-Based Care and Primary Care Provider Partnerships – Southeast Region

Introduction to blithequark

blithequark is revolutionizing the future of healthcare by empowering primary care providers and organizations to deliver high-quality, patient-centered care. Our innovative technology, services, and financial tools enable better, more proactive care, decrease the total cost of care, and optimize performance in value-based care models. As a team of passionate individuals with diverse backgrounds in medicine, technology, and healthcare innovation, we believe that primary care providers are the key to addressing the biggest challenges in our healthcare system.

About the Role

We are seeking an exceptional Customer Success Director to join our team in the Southeast region. As a seasoned professional with experience in engaging with physician practices and large health systems, you will play a critical role in driving the success of our primary care provider clients. Your expertise in value-based care and customer success will enable you to build strong relationships, drive platform adoption, and provide performance coaching to optimize VBC program outcomes.

Key Responsibilities

• Cultivate and manage senior-level relationships within large health systems to drive business growth and customer satisfaction.
• Foster strong relationships with assigned Enterprise customers, driving platform adoption and providing performance coaching to optimize VBC program outcomes.
• Build and maintain strong relationships with small to midsize providers, acting as an escalation point to resolve challenges and drive partnership opportunities.
• Collaborate with the Customer Practice Transformation and Customer Performance Optimization teams to optimize provider performance and develop/implement remediation plans.
• Use data-driven insights to identify cost drivers and work with partners to develop optimal referral, care management, and admission avoidance strategies.
• Provide 1:1 and team-wide enablement, coaching, and constructive feedback to ensure customer success and drive business outcomes.
• Develop strategic narratives in partnership with Customer Marketing to communicate blithequark's value and business updates effectively.
• Work with CS Operations and Growth teams to drive account expansion and secure contract renewals.
• Oversee education and deployment of technology tools that support practice transformation and ensure seamless integration into customer workflows.
• Proactively resolve issues and create an exceptional experience for providers, driving customer satisfaction and loyalty.

Essential Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• 5-7 years of experience in Customer Success, enterprise-level relationship management, network contracting and development, or other relevant provider-facing field.
• Experience working with health systems as a technology vendor, working with an ACO, or working at a tech enablement company.
• Experience in interpreting and utilizing CRM analytics, outcomes measurements, and designing internal dashboarding to drive change and resource allocation.
• Demonstrated experience achieving re-sell and up-sell requirements at scale.
• Experience preparing and presenting information to clinical and executive level leadership.

Preferred Qualifications

• Track record of scaling a team, function, or service capability.
• Demonstrated success and depth of knowledge within the provider space, including an understanding of relevant technology vendors and provider priorities.
• Passionate about improving and optimizing relationships and driving customer success.
• Excited about helping physicians and impacting Medicare patient outcomes.
• Willingness to travel for face-to-face meetings (up to 25%).

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Customer Success Director, you will have the opportunity to develop your skills and expertise in value-based care, customer success, and leadership. You will work closely with our experienced team to drive business outcomes and customer satisfaction, and you will have the opportunity to take on new challenges and responsibilities as you grow in your role.

Work Environment and Company Culture

blithequark is a dynamic and innovative company that values diversity, inclusion, and teamwork. Our employees are passionate about improving the healthcare system and making a positive impact on patients' lives. We offer a collaborative and supportive work environment that encourages creativity, innovation, and growth. Our company culture is built on the principles of mutual respect, trust, and open communication, and we are committed to creating a workplace where everyone feels valued and empowered to succeed.

Compensation and Benefits

blithequark offers a competitive compensation and benefits package to our employees. The salary range for this position is between $140,000-$175,000 per year, depending on experience and qualifications. We also offer a range of benefits, including health insurance, retirement savings, and paid time off. Our employees are eligible for annual discretionary bonuses and other incentives, and we offer opportunities for professional development and growth.

Conclusion

If you are a motivated and experienced Customer Success Director looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a key member of our team, you will play a critical role in driving the success of our primary care provider clients and helping to shape the future of healthcare. Don't miss out on this opportunity to join a dynamic and innovative company that is making a real difference in the lives of patients and healthcare providers. Apply today and take the first step towards a rewarding and challenging career at blithequark!