Experienced Seasonal Remote Customer Service Representative – Delivering Exceptional Client Experiences and Driving Business Growth through Innovative Solutions and Tech-Powered Innovation

Welcome to blithequark: A Global Leader in Customer Experience and Innovation

At blithequark, we're passionate about delivering exceptional customer experiences and driving business growth through innovative solutions and tech-powered innovation. As a forward-thinking organization, we nurture a true people-first, inclusive culture and a genuine sense of belonging. We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. If you're looking for a "work from home" career change with a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year, then a remote Customer Service Representative position at blithequark is the perfect opportunity for you.

About the Role: Seasonal Remote Customer Service Representative

As a Seasonal Remote Customer Service Representative at blithequark, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." You'll work from the comfort of your own home, interfacing with customers via inbound/outbound calls and/or via the Internet, providing customer service support and resolution of routine problems and questions regarding our clients' products and/or services.

Key Responsibilities:

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile

Career Growth and Personal Development

This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. At blithequark, we're committed to your growth and development, and we'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, with real career (and personal) growth potential, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

Essential Qualifications:

• 1+ year of customer service experience
• Open availability (this is a seasonal position)
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing

Preferred Qualifications:

• Previous experience working in a remote or virtual environment
• Experience with customer relationship management (CRM) software
• Basic technical knowledge and troubleshooting skills
• Excellent communication and interpersonal skills

Skills and Competencies:

To succeed in this role, you'll need to possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and adapt to changing situations. You'll also need to be proficient in computer navigation and have strong problem-solving skills. Additionally, you'll need to be able to work independently and as part of a team, with a strong focus on delivering exceptional customer experiences.

Technical Requirements:

• Device: Desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.)
• Operating System: Windows 10+
• RAM: 8GB or higher
• Processor: Intel i5/AMD Ryzen 5 or higher
• Internet Requirements: DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable)
• Speeds: 10 mbps download and 3 mbps upload or higher
• High Speed internet (no wireless/hotspots or satellite) and a smartphone

What's in it for You:

At blithequark, we champion our people and significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. As a Seasonal Remote Customer Service Representative, you'll be eligible for a range of benefits, including:

• Starting wage between $15 and $20 (pay rate will not be below applicable minimum wage)
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Work Environment and Company Culture:

At blithequark, we're proud of our inclusive and diverse culture, where everyone feels valued, respected, and empowered to succeed. We believe in creating a workplace where everyone can thrive, and we're committed to making a positive impact on our communities and the environment. As a remote team member, you'll be part of a global community of game-changers who are passionate about delivering exceptional customer experiences and driving business growth through innovation.

Conclusion:

If you're looking for a new challenge and an opportunity to join a forward-thinking organization that values its people and is committed to making a positive impact, then we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice." Don't miss out on this opportunity to reimagine the best version of you and join a team of passionate and dedicated professionals who are changing the game in customer experience and innovation.