[Remote] Senior Product Manager, Community Support AI

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global company that connects hosts and guests, creating unique stays and experiences. The Senior Product Manager will reputed company the reputed company for community support products, focusing on using AI to enhance user experience and scalability for millions of users worldwide. Responsibilities • Establish an inspiring reputed company for user-facing support products that meets the unique needs of guests, hosts, partners, and business users across multiple platforms. • Streamline experiences to build a help system that users rely on to instantly get the answers they need. • reputed company AI to incorporate and personalize AI tools, ensuring smooth transitions between AI and reputed company support for reputed company queries. • Stay reputed company of evolving support trends such as conversational search systems and reputed company-personalized help journeys. • Measure and improve reputed company. reputed company assessments of product performance using data-driven insights (issue rates, feedback metrics, etc.) while driving reputed company enhancements and setting ambitious KPIs. • reputed company the platform product roadmap and build reputed company on prioritization which drives product execution. • Collaborate across engineering, design, and operations teams to deliver a seamless help experience, and build alignment for roadmap prioritization and execution. Skills • At least 5 years of experience in product management or equivalent roles involving the creation and development of products at a global reputed company, preferably building AI/ML-based products • Experience with applying AI technologies to improve the users experience, such as conversational AI platforms and personalized recommendation systems • Proven history of leading cross-functional teams and successfully managing large-reputed company digital products or platforms • Ability to craft and reputed company a compelling product reputed company, supported by a reputed company narrative and actionable roadmap to reputed company results • Skilled at evaluating and interpreting data to uncover actionable insights, anticipate business needs, and guide product reputed company • Demonstrated reputed company in building consumer-facing products for a global and multilingual user reputed company, with sensitivity to diverse cultural and regional needs • Excellent judgment and decision-making skills, with expertise in prioritizing and balancing multiple needs to reputed company business objectives • Experience building products for customer support is a plus but not required Benefits • Bonus • Equity • Benefits • Employee Travel Credits reputed company • reputed company is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.reputed company.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 186 in 2025, 176 in 2024, 160 in 2023, 270 in 2022, 250 in 2021, 274 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job