Experienced Customer Success Manager – Cybersecurity and SaaS Industry Expert for blithequark

Welcome to blithequark

blithequark is a pioneering force in the cybersecurity landscape, dedicated to empowering security researchers worldwide with innovative, open-source tools like blithequarkHog. This cutting-edge solution helps identify and responsibly disclose leaky API keys, preventing costly breaches and fostering a more secure digital environment. Since its inception in 2021, blithequark has been committed to growing a vibrant community around its mission, providing free and open resources to support those who make the world more secure.

At blithequark, you'll join a fully remote, collaborative team that contributes to meaningful advancements in cybersecurity. Our team is passionate about preventing credential leaks and developing the best products for machine identity protection. We're now looking for a skilled Customer Success Manager to support our mission and drive success for our customers.

About the Role

As a Customer Success Manager at blithequark, you will be the key advocate for our customers, playing a pivotal role in shaping their experience with blithequarkHog. You will work closely with security teams, engineers, and leadership at enterprise companies, helping them secure their environments and optimize their use of our products. This high-impact role involves onboarding, adoption, retention, and expansion of our customer base, developing strong relationships, providing technical guidance, and acting as the voice of the customer internally.

You will collaborate cross-functionally with sales, engineering, and product teams to drive customer success, ensuring that our customers achieve their security goals and maximize their investment in blithequark's solutions. Your expertise and customer-centric approach will be instrumental in driving renewals, expansion, and customer advocacy, ultimately contributing to the growth and success of blithequark.

Key Responsibilities

• Customer Onboarding & Training: Ensure customers have a seamless and effective onboarding experience, equipping them with the knowledge and best practices to succeed with blithequarkHog.
• Account Management & Retention: Build trusted relationships with customers to drive adoption, renewals, and account growth, ensuring long-term success and satisfaction.
• Technical Enablement: Serve as a strategic advisor, helping customers navigate security best practices and maximize their investment in blithequark's solutions, including blithequarkHog.
• Proactive Support & Issue Resolution: Identify potential challenges and partner cross-functionally with internal teams (e.g., Engineering, Technical Support) to ensure quick resolution and minimal disruption to customers.
• Customer Advocacy: Gather feedback, identify trends, and influence product improvements based on real-world use cases, ensuring that customer voices are heard and valued within blithequark.
• Expansion & Upsell Opportunities: Partner with Sales to identify opportunities for expansion and increased product adoption, driving revenue growth and deepening customer relationships.

What We're Looking For

To succeed as a Customer Success Manager at blithequark, you should have:

• 4+ years of experience in Customer Success, Account Management, or a related role, preferably in a B2B cybersecurity or SaaS company.
• Strong technical acumen, ideally with experience in security tools, DevSecOps, cloud security, or developer tooling, allowing you to understand and address customer technical needs effectively.
• Excellent communication skills, with the ability to translate complex technical concepts into actionable insights for customers, ensuring they can leverage blithequark's solutions to their fullest potential.
• A proactive and customer-centric mindset, with experience driving renewals and expansion, and a passion for delivering exceptional customer experiences.
• Experience with CRM tools (such as Salesforce) and customer success platforms (with a bonus for experience with Vitally), enabling you to manage customer interactions efficiently and analyze customer success metrics.
• The ability to balance multiple priorities with a high level of autonomy, working independently and as part of a remote team to achieve customer success goals.

Skills and Competencies

Beyond the essential qualifications, the ideal candidate will possess:

• Strategic Thinking: The ability to develop and execute strategic plans that drive customer success and align with blithequark's overall mission and goals.
• Collaboration & Communication: Excellent interpersonal skills, with the ability to work effectively with cross-functional teams, including sales, engineering, and product, to ensure customer needs are met and successes are celebrated.
• Problem-Solving: A proactive approach to identifying and resolving customer issues, leveraging technical knowledge, and collaborating with internal teams as necessary.
• Adaptability & Flexibility: The ability to thrive in a fast-paced, dynamic environment, adapting to changing customer needs, market conditions, and product developments.
• Customer Empathy: A deep understanding of customer challenges and needs, with a genuine passion for delivering value and ensuring customer satisfaction and success.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our team members. As a Customer Success Manager, you'll have opportunities to:

• Develop deep expertise in cybersecurity and SaaS, staying at the forefront of industry trends and technological advancements.
• Expand your professional network, working with a diverse range of customers, partners, and internal stakeholders.
• Contribute to the development of new products and services, influencing the direction of blithequark's solutions and services.
• Participate in training and development programs, including workshops, conferences, and online courses, to enhance your skills and knowledge.
• Pursue leadership opportunities, as blithequark continues to grow and expand its customer success team.

Work Environment and Company Culture

blithequark prides itself on a culture of mentorship, equity, and psychological safety, fostering an environment where everyone can thrive, learn, and feel valued. Our team is fully remote, offering the flexibility to work from anywhere, with regular virtual meetings and collaboration to ensure everyone stays connected and aligned.

We believe in recognizing and rewarding our team members' contributions, providing a competitive salary and meaningful equity, as well as a range of benefits designed to support your well-being and career growth.

Compensation, Perks, and Benefits

The target salary range for this position is between $120,500 to $141,500, with the potential for incentive pay. Starting salary will vary based on job-related skills, knowledge, and experience, with leveling determined during the interview process. You may also be offered a bonus, stock options, and benefits, including:

• Flexible Paid Time Off: We operate with a high level of autonomy and trust, giving you the flexibility to take time off as needed.
• 14 Paid Holidays: Including Thanksgiving, Winter Break, and "blithequark Holidays" when the entire company takes a well-deserved day off together.
• Comprehensive Health Benefits: Medical, dental, and vision coverage with 80% of premiums covered for you and your dependents.
• Remote Work Stipend: Get set up for success with an $800 new hire stipend and $100/month to keep your workspace comfortable.
• Health & Wellness Stipend: $1,200/year to support your physical, mental, and emotional well-being.
• Learning & Development Stipend: $2,000/year to invest in your growth, whether it's courses, certifications, or industry conferences.
• 401(k) Match: We match 100% of the first 6% of your contributions on every paycheck, helping you build financial security for the future.
• 100% Remote + Company Off-sites: Twice a year, we come together in amazing locations to collaborate and connect.

Conclusion

If you're passionate about cybersecurity, customer success, and making a meaningful impact, we invite you to join blithequark as a Customer Success Manager. This is a unique opportunity to be part of a dynamic team that's shaping the future of cybersecurity and SaaS, while contributing to a mission that resonates with your values.

Don't miss the chance to apply for this exciting role and become a part of blithequark's journey to make the internet more secure. We look forward to receiving your application and exploring how you can contribute to our team's success.

We're committed to promoting an equitable, inclusive, and psychologically-safe workplace for all. All job applicants will be considered throughout the employment process without regard to race, color, ethnicity, religion, sex, sexual orientation, gender perception/identity, age, pregnancy or parental status, disability status, or any other basis prohibited by law.

If you are an individual with disabilities and reasonable accommodation is needed throughout the interview process, or to perform essential job functions, please let your recruiter know.

We also invite you to consider answering a few voluntary demographic questions on the job application, which helps us track the inclusivity of our recruiting initiatives. Answering these questions is entirely optional and your answers will not be shared with the hiring team and will not impact the hiring decision.