Experienced Full-Time 3rd Shift Customer Solutions Specialist – Roadside Assistance and Dispatch Technology Platform

Welcome to blithequark

blithequark is North America's fastest-growing roadside assistance company and dispatch technology platform, operating multiple 24x7x365 call centers across the United States, including Canada, with headquarters located in downtown Johnson City, TN. Our business objective is to provide best-in-class roadside assistance to all our members. We're a company that values innovation, customer satisfaction, and employee growth, and we're looking for talented individuals to join our team.

About the Role

We're seeking dedicated customer-oriented candidates to join our team of Customer Solutions Specialists (CSSs) for our 3rd shift operations. As a CSS, you will take in-bound calls from members in need of roadside assistance, arrange the needed service by selecting and dispatching a service provider, and provide customer care and follow-up. Our revolutionary technology takes the guesswork out of the job and provides you with all the tools you need to be successful. If you're looking for a career where you can utilize modern technology to perform basic tasks such as address location, research, and basic typing, we could be a great fit for you!

Key Responsibilities

• Answer inbound member calls and provide exceptional customer service
• Ask essential questions to understand each member's unique situation and provide personalized solutions
• Navigate computer programs, input information to locate each member, and identify nearby service providers
• Accurately collect and perform data entry of all required member/provider information
• Use professional communication etiquette and active listening skills to assist members/providers with their needs, dispatching the correct service
• Demonstrate efficient call control with the ability to follow a script for various partners/scenarios and deescalate situations when necessary to achieve member assistance and support
• Consistently meet company standards and specified goals as assigned by management on a regular basis
• Maintain confidentiality of account information and escalate any issues that may arise to management
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook

Essential Qualifications

To be successful in this role, you should have:

• A minimum of 1 year of call center or customer service experience, resulting in enhanced empathy skills and the ability to assist members with grace
• Excellent communication skills – professional, articulate voice; ability to listen and communicate effectively
• The ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member
• A positive attitude and the ability to work well with others in a fast-paced environment
• Emotional resilience and the ability to handle upset members in a calm, professional manner
• A high school diploma or equivalent

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in a call center or customer service environment, particularly in roadside assistance or a related field
• Basic knowledge of computer applications and software, including data entry and navigation
• Experience with dispatch technology platforms or similar software
• A certification in customer service or a related field

Skills and Competencies

To excel in this role, you should possess the following skills and competencies:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Basic computer skills, including data entry and navigation
• Emotional intelligence and empathy
• Problem-solving and conflict resolution skills
• Ability to work independently and as part of a team

Career Growth and Learning Benefits

At blithequark, we're committed to the growth and development of our employees. As a Customer Solutions Specialist, you'll have opportunities to advance your career and develop new skills, including:

• On-the-job training and coaching
• Performance-based incentives and bonuses
• Opportunities for career advancement and professional growth
• Access to cutting-edge technology and software
• A dynamic and supportive work environment

Work Environment and Company Culture

At blithequark, we pride ourselves on our fun and friendly work environment. As a full-time employee, you can expect:

• A casual dress code – wear a hat, T-shirt, jeans, etc. every day!
• Inbound calls only – no cold calls, no sales, no collections!
• Paid training – no experience required!
• Flexible work schedules and opportunities to earn work-from-home days
• Paid holidays and paid time off
• Benefits including health, dental, and vision plans
• A $1.00 differential pay for 3rd shift as an incentive

Compensation and Benefits

We offer a competitive hourly salary range of $12.00 - $15.00, depending on experience. In addition to your salary, you'll also be eligible for a range of benefits, including:

• Performance-based incentives and bonuses
• Sign-on and referral bonuses
• Flexible work environment with work-from-home opportunities
• Paid holidays and paid time off
• Benefits including health, dental, and vision plans

Conclusion

If you're a customer-oriented individual with a passion for helping others, we encourage you to apply for our 3rd Shift Customer Solutions Specialist role. At blithequark, we're committed to providing exceptional customer service and support to our members, and we're looking for talented individuals to join our team. With opportunities for career growth and development, a fun and friendly work environment, and a range of benefits and incentives, this is a role you won't want to miss. Apply today and take the first step towards a rewarding and challenging career with blithequark!