Experienced Strategic Customer Representative for Mission Critical Data Center Solutions - Driving Business Growth through Exceptional Customer Relationships and Technical Expertise

Welcome to blithequark

At blithequark, we are passionate about being the customer's first choice in the equipment rental industry. With a vast fleet of equipment and a team of friendly and knowledgeable staff, we aim to be the only call needed to outfit a job site with the proper equipment. Our employees are our greatest asset, and we take pride in investing in our workforce, offering competitive benefits, and providing extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth, and we invite you to review our opportunities and join our team!

About the Role

We are seeking an experienced Strategic Customer Representative to increase market share with contractors and end-users in the preconstruction Data Center space. As a Strategic Customer Representative, you will develop and strengthen customer relationships, increase product awareness, and present our solution-based capabilities. You will also serve as a mentor to the local Power & HVAC Outside Sales Representatives and a liaison in the overall go-to-market sales strategy, coordinating efforts between the Branch Manager, Regional Sales Manager, Regional Manager, and Senior Leadership.

Key Responsibilities

• Coordinate sales calls with local, regional, and/or national sellers on customers that perform data center construction
• Develop, maintain, and strengthen internal relationships with the local Outside Sales Representatives and Branch Managers
• Build and maintain strong relationships with key stakeholders in the data center space as well as end-user companies, including engineers and decision-makers
• Create and deliver compelling presentations to showcase products and services relevant to data center construction
• Stay informed about industry trends, competitor offerings, and client needs within the data center sector to tailor sales strategies accordingly
• Identify and pursue new sales opportunities by networking, attending industry events, and leveraging existing contacts
• Prepare customized proposals and pricing models based on customer requirements, ensuring alignment with company standards
• Negotiate contracts and agreements with customers, aiming for mutually beneficial terms while ensuring profitability for the company
• Provide ongoing support to customers to address any issues, ensuring satisfaction and fostering long-term relationships
• Follow up with clients after the sale to gather feedback, assist with implementation, and identify future sales opportunities
• Work closely with internal engineering, marketing, and support teams to ensure product offerings meet customer needs and expectations
• Meet or exceed sales targets, maintaining accurate records of sales activities and client interactions in the company's CRM system
• Educate clients about product features, benefits, and best practices, helping them optimize their data center operations
• Travel regionally to meet customers, attend trade shows, and explore potential new markets or partnerships
• Develop relationships with targeted Strategic Customers within the assigned territory, with the goal of becoming the "first call" with these customers
• Attend national and regional trade shows as necessary
• Review, design, and update customer programs (rebates, rates, quick pays, portals, etc.) and work with sales and leadership teams to present agreements to customers
• Keep appropriate business leaders (RMs, VPs, etc.) apprised of activities, progress, or issues with strategic customers
• Perform other duties as assigned by the manager
• Support the overall strategy of the company and the Power & HVAC line of business
• Increase revenue and return on investment on specific and assigned product lines and market segments
• Assist the team with in-depth product specification training for all team members
• Actively engage and keep the team involved in tradeshows and associations
• Manage specific projects on an as-needed basis to drive revenue and maximize return on investment

Requirements

To be successful in this role, you will need:

• A college degree or equivalent work experience, plus 6-8+ years in Outside Sales or Sales Management role
• Documented successful territory management, showing consistent revenue growth
• Comfortable cold calling on new accounts
• Basic Microsoft Office skills
• Comfortable calling on job sites and corporate offices
• Ability to incorporate the Specialty Businesses into presentations and product offerings
• Product training to be provided by the various blithequark experts, by division
• Ability to work remotely from home or from the local blithequark office, with no relocation required
• 60% to 75% travel
• Salesforce experience preferred but not required

Physical Demands

The physical demands of this role include:

• Bending, squatting, crouching, and/or reaching and lifting up to 25 pounds or more, as required by the job
• Driving for long periods, loading and unloading heavy equipment, performing work in extreme weather conditions, including rain, wind, or excessive temperatures, and/or night and weekend work
• All duties must be performed according to blithequark's safety policies and guidelines
• Reasonable accommodations may be made to comply with ADA/ADAAA

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Strategic Customer Representative, you will have the opportunity to develop your skills and knowledge in the data center industry, and to take on new challenges and responsibilities as you grow in your career. You will also have access to training and development programs, including product training, sales training, and leadership development programs.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on a foundation of respect, integrity, and teamwork, and we are committed to creating a workplace where our employees feel valued, supported, and empowered to succeed. We offer a range of benefits and perks, including flexible working hours, remote work options, and a comprehensive benefits package.

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• Base pay range: $19.86 - 29.12
• Comprehensive benefits package, including health, dental, and vision plans, 401(k), volunteer time off, short-term and long-term disability, accident, life, and travel insurance, as well as flexible spending, tuition reimbursement, college savings, EAP, and length of service awards
• Time off from work, subject to blithequark's policies, including twelve to twenty-five vacation days, five sick days, six paid holidays, two paid half-day holidays, two floating holidays, one inclusion day, and one volunteer day

Conclusion

If you are a motivated and results-driven sales professional with a passion for the data center industry, we encourage you to apply for this exciting opportunity. As a Strategic Customer Representative at blithequark, you will have the chance to develop your skills and knowledge, build strong relationships with customers, and contribute to the growth and success of our company. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now!