Experienced Part-time Customer Support Representative – Live Chat and Automotive Sales Lead Generation

Welcome to blithequark: Where Customer Experience Meets Innovation

Imagine working in a dynamic environment where technology meets automotive innovation, and customer satisfaction is the top priority. At blithequark, we're dedicated to providing exceptional customer support to our automotive dealer clients, helping them generate revenue through meaningful conversations. We're seeking a highly motivated and customer-focused Part-time Customer Support Rep – Chat to join our team, where you'll play a vital role in representing our clients favorably and driving business growth.

About Our Team and Culture

At blithequark, we pride ourselves on maintaining a relaxed yet professional atmosphere, where our team members can thrive and have fun while delivering outstanding results. We're looking for positive, energetic, and tech-savvy individuals who share our passion for great customer service and are eager to be part of a fast-paced, ever-evolving industry. If you're a people person with a knack for technology and a drive to succeed, we want to hear from you!

Key Responsibilities:

• Engage in online conversations with customers, providing timely and accurate information about our products and services
• Narrow down on appointment information to schedule appointments and capture customer contact information for lead generation and client review
• Summarize interactions based on customer needs for client review, ensuring seamless communication and follow-up
• Develop and maintain a comprehensive knowledge base of our evolving products and services, staying up-to-date with industry trends and developments
• Manage a wide variety of customer inquiries via online chat, resolving issues efficiently and effectively
• Collaborate with our team to achieve sales and customer satisfaction goals, contributing to the growth and success of our automotive dealer clients

Essential Qualifications:

To succeed in this role, you'll need:

• Previous experience in retail customer service or the automotive industry (preferred but not necessary)
• Intermediate internet and window-based computer skills, with the ability to learn new software and systems quickly
• A strong ability to multitask, with gaming experience being a plus (we love gamers!)
• A positive and professional demeanor, with excellent written and verbal communication skills
• The ability to adapt to change and thrive in a quick-paced work environment, with a flexible and resilient mindset

Preferred Qualifications:

If you have the following skills and experience, you'll be a standout candidate:

• Experience in a customer-facing role, with a proven track record of delivering exceptional customer service
• Knowledge of the automotive industry, with a passion for cars and a keen interest in the latest trends and developments
• Advanced computer skills, with experience in CRM software, chat platforms, or other customer service tools
• A certification in customer service or a related field, demonstrating your commitment to excellence and continuous learning

What We Offer:

At blithequark, we're committed to providing our team members with a comprehensive range of benefits, including:

• Competitive compensation and incentives, recognizing and rewarding your hard work and dedication
• A dynamic and supportive work environment, with a focus on teamwork, collaboration, and mutual respect
• Opportunities for career growth and professional development, with training programs, workshops, and conferences to help you upskill and reskill
• A range of perks and benefits, including an onsite dining facility, fitness center, and medical center, as well as sports and social leagues to participate in after work
• A healthy and inclusive work environment, with a non-smoking policy and a commitment to diversity, equity, and inclusion

Requirements and Expectations:

To be considered for this role, you'll need to:

• Be available to work 4-hour time blocks daily, with a minimum of 16+ hours per week
• Attend 4 weeks of training, Tuesday - Saturday from 10AM – 6:30PM CST, with flexible scheduling after completion
• Have a typing speed of at least 35 WPM, with 40+ WPM preferred
• Be able to adapt to change and enjoy a quick-paced work environment, with a positive and professional demeanor

Career Growth and Learning Benefits:

At blithequark, we're committed to helping our team members grow and develop in their careers, with a range of opportunities for learning and professional development. You'll have access to:

• Comprehensive training programs, covering customer service, sales, and industry-specific topics
• Workshops and conferences, featuring industry experts and thought leaders
• Mentorship and coaching, with experienced team members and leaders
• Opportunities for career advancement, with a clear path for progression and growth

Work Environment and Company Culture:

At blithequark, we're proud of our dynamic and inclusive work environment, with a focus on teamwork, collaboration, and mutual respect. You'll be part of a diverse and talented team, with a shared passion for customer service and a commitment to excellence. Our company culture is built on the following values:

• Customer obsession, with a focus on delivering exceptional customer experiences
• Teamwork and collaboration, with a emphasis on mutual respect and open communication
• Innovation and creativity, with a willingness to experiment and try new things
• Continuous learning and growth, with a commitment to upskilling and reskilling
• Diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment

Conclusion:

If you're a motivated and customer-focused individual, with a passion for technology and a drive to succeed, we want to hear from you! Apply now to join our team as a Part-time Customer Support Rep – Chat, and take the first step towards an exciting and rewarding career with blithequark. Don't miss this opportunity to be part of a dynamic and innovative team, where you'll have the chance to make a real difference and achieve your full potential.