Experienced 3rd Shift Customer Service Specialist – Order Management and Logistics Expert for a Humanitarian Organization

Introduction to blithequark

Imagine being part of an organization that touches millions of lives every year, where your career is a force for good, and you experience the greatness of the human spirit at its best. At blithequark, we are dedicated to helping people in need throughout the United States and, in association with other humanitarian networks, throughout the world. As one of the nation's premier humanitarian organizations, we are committed to delivering our programs and services in a culturally competent manner, reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive, with a focus on building allyship and a culture of belonging that empowers all team members.

Job Overview

We are seeking an experienced and compassionate Customer Service Specialist to join our team on the 3rd shift. As a Customer Service Specialist at blithequark, you will have a direct impact on our mission to help people in need. You will provide customer assistance in ordering blood and plasma derivatives and transfusion-related products and supplies, maintain hospital inventory, and return blood products within regulatory compliance. If you share our passion for helping people and have excellent communication and problem-solving skills, we encourage you to apply for this excellent career opportunity.

Key Responsibilities

As a Customer Service Specialist at blithequark, your key responsibilities will include:

• Receiving routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies, following appropriate procedures to ensure accurate order entry and order fulfillment, and making follow-up calls if product needs cannot be met as expected.
• Maintaining and working with data, tools, or computer programs to facilitate management and monitoring of product and service information, rotating inventory of primary and remote facilities to ensure adequate supplies of products for the needs of customers.
• Providing customer service to clients, proactively communicating with hospital customers to increase customer satisfaction, maintaining positive and professional communications, both internally and externally, to provide regular product/service information and follow-up, and promoting teamwork.
• Investigating and resolving hospital shipment problems, receiving, investigating, and communicating related to customer concerns, completing customer concerns documentation accurately and timely, and forwarding to appropriate individual(s) to follow-up/review.
• Assisting hospital personnel with inventory alternatives when requested products are unavailable within established guidelines and procedures that assist the customer and the patient.

Essential Qualifications

To succeed in this role, you will need:

• High School or equivalent required.
• Minimum one year of related experience or equivalent combination of education and related experience required. Progressive experience in a dynamic, multi-task operational environment preferred.
• Experience in blood or pharmaceutical inventory management, hospital customer relations, or logistics is preferred.
• Excellent oral and written communication skills, outstanding interpersonal skills in dealing with all levels of customers and staff, and excellent organizational skills to handle multiple priorities effectively.
• Problem-solving and analytical skills, with a working knowledge of computers.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a customer-facing role, preferably in a healthcare or pharmaceutical setting.
• Knowledge of inventory management software and systems.
• Certification in customer service or a related field.

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Communication skills: Excellent oral and written communication skills, with the ability to communicate effectively with customers, staff, and other stakeholders.
• Problem-solving skills: Ability to analyze problems, identify solutions, and implement effective solutions.
• Organizational skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Interpersonal skills: Ability to work effectively with customers, staff, and other stakeholders, building strong relationships and promoting teamwork.
• Technical skills: Working knowledge of computers, with experience using inventory management software and systems preferred.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service Specialist, you will have access to training and development opportunities, including:

• Comprehensive training program to help you develop the skills and knowledge you need to succeed in your role.
• Ongoing coaching and feedback to help you continue to grow and develop in your career.
• Opportunities for advancement within the organization, with a focus on promoting from within.

Work Environment and Company Culture

At blithequark, we are committed to creating a work environment that is collaborative, respectful, and inclusive. Our company culture is built on the following values:

• Respect: We respect each other, our customers, and our communities.
• Integrity: We act with integrity, honesty, and transparency in all that we do.
• Compassion: We are compassionate and empathetic, always putting the needs of others first.
• Excellence: We strive for excellence in all that we do, always seeking to improve and innovate.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• Starting rate $15.50-16.50 per hour (possibly more for areas with a higher cost of living).
• Full-time, remote position with a flexible schedule.
• Comprehensive benefits package, including medical, dental, and vision plans, health spending accounts, flexible spending accounts, PTO, holidays, 401K with 6% match, paid family leave, employee assistance, disability and insurance, and service awards and recognition.

Conclusion

If you are a compassionate and skilled customer service professional looking for a challenging and rewarding career opportunity, we encourage you to apply for this role at blithequark. As a Customer Service Specialist, you will have the opportunity to make a difference in the lives of others, while growing and developing in your career. Don't miss out on this opportunity to join our team and be a part of our mission to help people in need. Apply now and take the first step towards a rewarding and challenging career with blithequark.