Experienced Customer Support Executive for Remote Position in United States – Delivering Exceptional Customer Experiences in a Fast-Paced B2B Marketplace Environment

Introduction to blithequark

Imagine being part of a revolutionary B2B marketplace that is transforming the global diamond industry. At blithequark, we are committed to creating a seamless and transparent experience for our customers, and we are looking for a talented Customer Support Executive to join our team. As a key member of our customer support team, you will play a vital role in ensuring our customers have an exceptional journey with blithequark. Our platform connects buyers and sellers of diamonds, facilitating the most efficient and cost-effective way to sell and buy diamonds. With a strong foundation built since our launch in 2017, we have grown to a team of 400+ employees worldwide, and we remain true to our founding mission: building the trusted global marketplace for the jewelry industry by delivering modern tools and quantitative ROI.

About the Role

As a Customer Support Executive at blithequark, you will be responsible for answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally. Your excellent communication skills, customer-centric approach, and ability to collaborate with all departments will make you the glue that binds our organization together. If you are a problem solver with a passion for delivering exceptional customer experiences, this is an opportunity to make a real impact in a rapidly evolving industry.

Key Responsibilities

• Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority
• Adapt to constant changes in our fast-paced, scale-up environment, and stay ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients
• You will be measured through team KPIs, including resolution time and response time, and you'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth
• Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues
• Collaborate with all departments to ensure a seamless customer experience and serve as the voice of the customer internally

Essential Qualifications

• Minimum 2 years of experience in online customer support, live chat, and calls
• Organized and able to multitask across different platforms
• Proactive and forward-thinking with an assertive nature and ability to be the voice of the customer when communicating internally
• Excellent cross-functional collaboration skills

Preferred Qualifications

• Experience working in a fast-paced, scale-up environment
• Knowledge of the diamond or jewelry industry
• Familiarity with customer support software and tools
• Strong analytical and problem-solving skills

Skills and Competencies

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a remote environment. You will be a self-motivated and proactive individual with a strong customer-centric approach, able to adapt to constant changes and prioritize tasks effectively. Your excellent problem-solving skills, attention to detail, and ability to work in a fast-paced environment will enable you to deliver exceptional customer experiences and make a real impact at blithequark.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Support Executive, you will have the opportunity to work in a dynamic and global environment, collaborating with cross-functional teams and contributing to the company's future success. You will be able to develop your skills and knowledge in customer support, and you will have the autonomy to set your own KPIs and drive your personal and team growth. With our fast-paced and rapidly evolving industry, you will have the opportunity to learn and adapt to new technologies, products, and processes, enabling you to stay ahead of the curve and deliver exceptional customer experiences.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and global work environment. As a remote employee, you will be able to work from the comfort of your own home, with flexible working hours and unlimited holiday. Our company culture is built on trust, transparency, and collaboration, and we are committed to creating a positive and inclusive work environment that enables our employees to thrive. With a strong focus on customer satisfaction and employee growth, you will be able to make a real impact at blithequark and contribute to the company's future success.

Compensation, Perks, and Benefits

We offer a competitive salary range of $40K - $44K, depending on experience, as well as a range of benefits, including 401k and other perks. With flexible working hours, unlimited holiday, and a fast-paced and global working environment, you will be able to enjoy a healthy work-life balance and pursue your passions. At blithequark, we are committed to recognizing and rewarding our employees' hard work and contributions, and we offer opportunities for career growth and development in a dynamic and rapidly evolving industry.

Conclusion

If you are a motivated and customer-centric individual with a passion for delivering exceptional customer experiences, we encourage you to apply for the Customer Support Executive role at blithequark. With our dynamic and global work environment, flexible working hours, and competitive compensation package, you will be able to make a real impact in a rapidly evolving industry and contribute to the company's future success. Don't miss this opportunity to join our team and be part of a revolutionary B2B marketplace that is transforming the global diamond industry. Apply now and take the first step towards an exciting and rewarding career at blithequark!