Experienced Customer Service Consultant – Client-Facing Call Center Representative for Blithequark Answer Team

Introduction to Blithequark

At blithequark, we are dedicated to providing exceptional customer experiences through our innovative approach to health care. As a leader in the industry, we strive to make a positive impact on the lives of our clients and communities. Our mission is built on the foundation of human-centric care, and we are committed to delivering high-quality services that meet the evolving needs of our clients. If you are passionate about customer service and are looking for a challenging and rewarding role, we invite you to join our team as a Customer Service Consultant for the blithequark Answer Team.

About the Position

As a Customer Service Consultant, you will serve as a vital point of contact within our client-facing team in a call center environment. Your primary responsibility will be to respond to a variety of client service requests and issues, which may include inquiries related to enrollment, billing, commissions, technical support, and group administration. You will be expected to deliver first-call resolution for 90-95% of inquiries by accurately identifying, researching, and resolving issues based on the initial communication from the client, whether it be through phone calls, letters, or emails.

This role is essential in ensuring that clients receive timely and effective support, contributing to the overall mission of blithequark to provide human-centric health care. You will utilize your strong client-facing orientation and exceptional customer service skills to foster positive relationships with clients. You will also be expected to demonstrate problem-solving skills and develop technical acumen to effectively address and resolve client issues. With the flexibility to work from home, you will maintain a focus on delivering high-quality service while enjoying the benefits of a remote work environment.

Key Responsibilities

• Serve as a single point of contact for client service requests in a call center environment, providing timely and effective support to clients.
• Respond to inquiries related to enrollment, billing, commissions, technical support, and group administration, ensuring that all issues are addressed and resolved efficiently.
• Deliver first-call resolution for 90-95% of inquiries by accurately identifying, researching, and resolving issues based on the initial communication from the client.
• Utilize strong client-facing orientation to foster positive relationships with clients, ensuring that all interactions are professional, courteous, and respectful.
• Demonstrate exceptional customer service skills in all interactions with clients, providing personalized support and resolving issues in a timely and effective manner.
• Apply problem-solving skills to address and resolve client issues effectively, using critical thinking and analytical skills to identify root causes and develop solutions.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School Diploma or GED equivalent required, demonstrating a strong foundation in education and a commitment to lifelong learning.
• Prior call center experience is required, with a proven track record of providing exceptional customer service and support in a fast-paced environment.
• Capability to develop technical acumen, with a willingness to learn and adapt to new systems, processes, and technologies.
• Strong client-facing orientation is essential, with a focus on building positive relationships and delivering personalized support to clients.
• Demonstrated exceptional customer service skills are required, with a proven ability to communicate effectively and resolve issues in a timely and professional manner.
• Demonstrated problem-solving skills are necessary, with a strong ability to think critically and analytically to identify root causes and develop solutions.

Preferred Qualifications

In addition to the essential qualifications, the following preferred qualifications will be considered an asset:

• Experience in process improvement and root-cause analysis methodologies, with a proven ability to identify areas for improvement and develop effective solutions.
• Previous experience working in a remote or virtual environment, with a strong ability to self-motivate and manage time effectively.
• Knowledge of the health care industry, with a understanding of the challenges and opportunities facing clients and communities.

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Communication skills: Excellent verbal and written communication skills, with a ability to communicate effectively with clients, colleagues, and stakeholders.
• Problem-solving skills: Strong problem-solving skills, with a ability to think critically and analytically to identify root causes and develop solutions.
• Technical skills: Ability to develop technical acumen, with a willingness to learn and adapt to new systems, processes, and technologies.
• Customer service skills: Exceptional customer service skills, with a focus on building positive relationships and delivering personalized support to clients.
• Time management skills: Strong time management skills, with a ability to prioritize tasks and manage time effectively in a fast-paced environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the career growth and development of our employees. As a Customer Service Consultant, you will have access to a range of learning benefits and career growth opportunities, including:

• Free development courses, with a focus on building skills and knowledge in areas such as customer service, communication, and problem-solving.
• Opportunities for advancement, with a range of career paths and opportunities for professional growth and development.
• Mentorship and coaching, with a focus on supporting your career goals and providing guidance and feedback.
• Recognition and reward programs, with a focus on recognizing and rewarding outstanding performance and contributions.

Work Environment and Company Culture

At blithequark, we are proud of our company culture and work environment. As a Customer Service Consultant, you will be part of a dynamic and supportive team, with a focus on collaboration, innovation, and customer satisfaction. Our company culture is built on the following values:

• Customer-centricity: A focus on delivering exceptional customer experiences and building positive relationships with clients.
• Innovation: A commitment to innovation and continuous improvement, with a focus on developing new solutions and approaches to meet the evolving needs of our clients.
• Collaboration: A focus on collaboration and teamwork, with a emphasis on building strong relationships and working together to achieve common goals.
• Integrity: A commitment to integrity and ethics, with a focus on doing the right thing and acting with honesty and transparency.

Compensation, Perks, and Benefits

At blithequark, we offer a range of compensation, perks, and benefits to support the well-being and success of our employees. As a Customer Service Consultant, you will be eligible for:

• Competitive salary and bonus structure, with a focus on recognizing and rewarding outstanding performance.
• Comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and employee stock purchase plan.
• Paid time off and vacation pay, with a focus on supporting work-life balance and providing opportunities for rest and relaxation.
• Free development courses and education assistance, with a focus on building skills and knowledge and supporting career growth and development.
• CVS store discount and discount programs with participating partners, with a focus on providing perks and benefits that support the well-being and success of our employees.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we invite you to apply for the Customer Service Consultant position at blithequark. As a member of our team, you will have the opportunity to make a positive impact on the lives of our clients and communities, while also developing your skills and knowledge and advancing your career. Don't miss out on this exciting opportunity to join our dynamic and supportive team – apply today!