Experienced Remote Healthcare Customer Service Representative – Live Chat and Tele Chat Support Specialist for Senior Living Community

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional care and services to our residents, promoting independence, dignity, and quality of life. As a premier senior living community, we offer a variety of levels of care, including independent living, assisted living, and memory care, to meet the changing needs of our residents. Our mission is to deliver outstanding customer service, and we are seeking a dynamic and customer-oriented individual to join our team as a Remote Healthcare Live Chat or Tele Chat Support. If you have a passion for customer service and a desire to make a difference in the lives of seniors, then we want you on our team!

Job Overview

This Remote Healthcare Live Chat or Tele Chat Support position will require providing exceptional customer service while handling live chats or tele chats with potential and current residents, family members, and other healthcare professionals. As a key member of our team, you will be responsible for responding to inquiries, resolving issues, and providing information regarding our facility's services and amenities. Your excellent communication skills, empathy, and professionalism will ensure a positive and satisfactory experience for our customers.

Key Responsibilities

• Provide prompt and courteous responses to live chats or tele chats with professionalism and empathy, ensuring a positive and satisfactory experience for our customers.
• Assist potential residents, family members, and healthcare professionals with inquiries and information regarding our facility's services and amenities, including levels of care, amenities, and community events.
• Respond to and resolve any issues or concerns raised during live or tele chats, ensuring a positive and satisfactory resolution and escalating issues to other departments as needed.
• Maintain accurate and up-to-date knowledge of our facility's policies and procedures, as well as current healthcare industry regulations, to provide informed and compliant responses to customer inquiries.
• Collaborate with other departments, including sales, marketing, and clinical teams, to ensure timely and effective responses to live or tele chat inquiries and to stay informed about community events and updates.
• Participate in ongoing training and education to enhance knowledge and skills, staying current with industry trends and best practices in customer service and healthcare.

Qualifications and Requirements

To be successful in this role, you will need to possess a combination of education, experience, and skills that demonstrate your ability to provide exceptional customer service in a fast-paced environment.

Essential Qualifications

• High school diploma or equivalent; Bachelor's degree preferred in a related field, such as healthcare administration, communications, or customer service.
• Minimum of 1-2 years of customer service experience, preferably in a healthcare environment, such as a hospital, clinic, or senior living community.
• Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
• Ability to multitask, handle a high volume of live or tele chats, and work in a fast-paced environment with minimal supervision.
• Strong problem-solving and decision-making skills, with the ability to think critically and creatively to resolve customer issues.
• Empathetic and patient, with the ability to remain calm and professional under pressure, providing a positive and supportive experience for our customers.

Preferred Qualifications

• Experience working in a senior living community or healthcare environment, with knowledge of levels of care, amenities, and services.
• Familiarity with customer relationship management (CRM) software and live chat or tele chat platforms, with the ability to learn and adapt to new technologies.
• Certifications or training in customer service, healthcare, or a related field, such as Certified Customer Service Representative (CCSR) or Certified Healthcare Administrator (CHA).

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies that demonstrate your ability to provide exceptional customer service, work effectively in a team environment, and adapt to changing circumstances.

• Communication skills: Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
• Customer service skills: Ability to provide exceptional customer service, responding to customer inquiries and resolving issues in a prompt and professional manner.
• Technical skills: Familiarity with customer relationship management (CRM) software and live chat or tele chat platforms, with the ability to learn and adapt to new technologies.
• Problem-solving skills: Strong problem-solving and decision-making skills, with the ability to think critically and creatively to resolve customer issues.
• Teamwork and collaboration: Ability to work effectively in a team environment, collaborating with other departments to ensure timely and effective responses to customer inquiries.

Career Growth and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for career growth and development, recognizing that our employees are our greatest asset. As a Remote Healthcare Live Chat or Tele Chat Support, you will have access to ongoing training and education, including:

• Comprehensive onboarding program, providing an introduction to our facility, services, and policies.
• Ongoing training and education, including workshops, webinars, and online courses, to enhance knowledge and skills.
• Opportunities for career advancement, including promotions and lateral moves, to support your career goals and aspirations.
• Recognition and reward programs, including employee recognition and reward schemes, to acknowledge and reward your contributions and achievements.

Work Environment and Company Culture

At blithequark, we are proud of our supportive and inclusive work environment, recognizing that our employees are our greatest asset. As a Remote Healthcare Live Chat or Tele Chat Support, you will be working in a fast-paced environment, with a team of dedicated and passionate professionals who are committed to providing exceptional customer service. Our company culture is built on values of respect, empathy, and compassion, and we are committed to providing a positive and supportive experience for our employees and customers.

• Supportive work environment: Collaborative and supportive work environment, with a team of dedicated and passionate professionals.
• Inclusive company culture: Inclusive company culture, recognizing and valuing diversity, equity, and inclusion.
• Employee recognition and reward: Recognition and reward programs, including employee recognition and reward schemes, to acknowledge and reward your contributions and achievements.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a range of perks and benefits, to recognize and reward your contributions and achievements. As a Remote Healthcare Live Chat or Tele Chat Support, you will be eligible for:

• Competitive salary: Competitive salary, recognizing your skills, experience, and qualifications.
• Comprehensive benefits package: Comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings and paid time off.
• Professional development opportunities: Ongoing training and education, including workshops, webinars, and online courses, to enhance knowledge and skills.
• Recognition and reward programs: Recognition and reward programs, including employee recognition and reward schemes, to acknowledge and reward your contributions and achievements.

Conclusion

If you are a dynamic and customer-oriented individual, with a passion for customer service and a desire to make a difference in the lives of seniors, then we want you on our team! As a Remote Healthcare Live Chat or Tele Chat Support at blithequark, you will have the opportunity to provide exceptional customer service, work in a fast-paced environment, and contribute to the success of our senior living community. Apply now to join our team and take the first step in your career with blithequark!