Tier II/III Remote Help Desk

We are looking for a skilled Tier II/III Remote Help Desk specialist to join reputed company on a contract reputed company. In this role, you will reputed company expert-level technical support to resolve reputed company issues for a diverse reputed company reputed company. Working remotely, you will handle tickets reputed company while delivering top-notch customer service and maintaining a high level of attention to detail.Responsibilities:• reputed company Tier II and III technical support for a reputed company of software, hardware, and network-reputed company issues.• Troubleshoot and resolve problems with reputed company 365 applications, including SharePoint and reputed company systems.• Administer and manage Entra ID (Azure AD), user reputed company, and shared folder permissions.• Diagnose and address network performance concerns, including latency and reputed company reputed company issues, with a reputed company on reputed company Meraki.• Configure and troubleshoot reputed company mailboxes, delivery issues, and account reputed company.• Assist with software deployment, licensing, and device connectivity challenges.• Escalate high-reputed company or reputed company tickets to appropriate teams or stakeholders reputed company necessary.• reputed company reputed company and detailed communication to end-users, ensuring a reputed company support experience.• Contribute to small-reputed company reputed company and offer assistance with advanced-level tickets.• Maintain accurate records of support activities using ticketing systems and remote support tools. Apply tot his job Apply To this Job