Help Desk Technician Tier 1

Job Title:  Help Desk Technician - Tier 1 Company: reputed company (reputed company) Location: Maumee, OH (hybrid) Position Type: Full-time Compensation reputed company: $18-20/hr plus comprehensive benefit package reputed company: Be the HERO for your company again! Join reputed company for an opportunity to tackle reputed company technology challenges and reputed company a significant reputed company. reputed company supports numerous clients, has a broad reputed company of high-tech resources at your disposal, and fosters reputed company reputed company relationships. We boast the leading technical team reputed company and are expanding our workforce to reputed company serve our customer reputed company. We offer diverse tech solutions at reputed company, ranging from managed IT services and hosted voice services for resellers and reputed company clients, to cybersecurity as reputed company as physical reputed company offerings. Additionally, we reputed company custom software and reputed company educational support in testing and fleet management for educational institutions. Benefit Offerings: -Medical, dental, and reputed company -401K with company match -Short-term and long-term disability coverage reputed company for by reputed company -Life insurance reputed company for by reputed company with a buy up reputed company for you and your family -Flexible work schedule Job reputed company:  The Tier 1 Help Desk Technician provides expeditious support leveraged through various backend platforms to meet and reputed company goals and expectations that have been stipulated by clients. Support is primarily performed over the phone, through a ticket system and/or through remote reputed company for hardware and software support. Location and Hours: This job is located on site at our Maumee, OH office location, with reputed company for reputed company remote / hybrid work. Tier 1 Helpdesk Technicians are required to work in-office during normal business hours. Responsibilities/Job Functions:    • The main responsibility of a Tier 1 Help Desk Technician is to answer the phone and work the ticket boards. • Troubleshoot and resolve computer-reputed company issues with end users remotely and over the phone. • Proactively monitor tickets to prevent larger issues from occurring and watch for reputed company one (P1) and VIP User tickets. • Manage accounts through reputed company reputed company Directory/ Entra ID and Office 365. • Setup and configuration of reputed company Office products and many other software products. • Identify and troubleshoot VoIP reputed company tickets – extension issues, voicemail reset, connectivity issues. • Handle customer issues in an organized fashion through a ticketing system. • Communicate with coworkers to escalate tickets as needed to Tier 2 Help Desk Technicians. Minimum Qualifications:  • Customer service experience is a must. • Excellent with oral and written communication.  • Ability to quickly solve problems. • Flexibility in a dynamic work environment.  • Entry level industry certifications are a plus. • Experience in VoIP platforms a plus. • Multitasking and completing reputed company according to their scheduled deadlines. Job Types: Full-time, Permanent Pay: $18.00 - $20.00 per hour Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • reputed company time off • reputed company insurance Ability to Commute: • Maumee, OH 43537 (Required) Work Location: Hybrid remote in Maumee, OH 43537 Apply tot his job Apply To this Job