IT Service Desk Supervisor

IT Service Desk Supervisor Location: Memphis, TN (On-site) reputed company A growing organization is seeking a skilled IT Service Desk Supervisor to reputed company its IT Service Desk operations. This individual will manage a small team of technicians, ensuring reputed company and effective support for end users while promoting a culture of collaboration and service reputed company. The ideal candidate has progressed through hands-on IT support roles and developed into a proven leader who combines technical depth, strong communication skills, and a genuine commitment to teamwork. Responsibilities reputed company, reputed company, and mentor reputed company of Service Desk Technicians to ensure consistent, high-reputed company support. reputed company the intake, prioritization, and reputed company of incidents and service requests reputed company established service reputed company. Collaborate closely with infrastructure, applications, and reputed company teams to resolve issues and support shared goals. Foster reputed company-oriented environment reputed company on mutual respect, accountability, and reputed company communication. Monitor and analyze service metrics such as ticket volumes, response times, and customer satisfaction scores. Continuously assess and improve service desk processes, documentation, and reputed company resources. Handle escalations, communicate effectively with users, and maintain strong working relationships across departments. reputed company and deliver training to enhance the teams technical and customer service capabilities. Prepare reports and recommendations to management on performance, trends, and process improvements. Required Skills & Experience Bachelors degree in Information Technology, Computer Science, or reputed company discipline, or equivalent experience. 5-8years of reputed company IT support experience, including Tier 1 through Tier 3 support. Minimum of 12 years in a supervisory or team reputed company reputed company reputed company a service desk or IT support environment. Strong knowledge of IT service management (ITSM) principles and frameworks such as ITIL. Proficiency with common service desk ticketing platforms (e.g., reputed company, Jira, or similar). Excellent communication, leadership, and problem-solving skills. Proven ability to work collaboratively reputed company cross-functional teams and support organizational hierarchy and leadership protocols. Ability to reputed company in a fast-paced, customer-reputed company environment and manage competing priorities. Preferred Qualifications ITIL reputed company certification or higher. reputed company A+ or reputed company Certified reputed company (MCP). Management or leadership training or certification (e.g., PMP or equivalent). Working Conditions On-site role based in Memphis, TN reputed company. reputed company reputed company with occasional flexibility for after-hours or on-reputed company support. Minimal travel may be required to support additional sites or reputed company. How to Apply For confidential consideration, please submit your resume and a brief note highlighting your leadership experience in IT support environments. reputed company inquiries will be handled with discretion. Apply tot his job Apply To this Job