Allstate – SIU Litigation Specialist / Investigator (Remote – Home Based Worker) – Florida

Job title: SIU Litigation Specialist / Investigator (Remote - Home Based Worker) Company: Allstate Job description: The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, challenge the status quo and shape the future for the greater good. You'll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities. Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For more than 89 years we've thrived by staying a step ahead of whatever's coming next - to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We've been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don't follow the trends. We set them. Job Header Job Code: 70013055 Band: C1 FLSA: Exempt Compensation Data Compensation offered for this role is $60,100.00-$102,700.00 per year and is based on experience and qualifications. Notice of Licensing Requirement As a condition of employment, your office/area requires you to have an Adjuster's FL license. Job Summary Special Investigative Unit (SIU) work is performed by a unit that proactively utilizes analytical tools to handle the most complex or specialized claims possibly in litigation and works with specialized counsel and law enforcement to detect, investigate, and deter fraud. Knowledge of the Florida market, legal and or medical providers is preferable. Under limited supervision, this job is responsible for investigating and analyzing moderately complex and occasionally complex, multi-discipline coverage and claims that have been referred to the special investigation unit (SIU) for potential fraud. Key Responsibilities • Handles moderately complex and occasionally complex unrepresented and occasionally attorney represented claims • Performs a thorough investigation including: * Conducting background searches, scene investigations, and clinic inspections • Taking recorded statements • Reviewing and analyzing medical notes, bills and analysis • Conducting witness interviews and social media searches • Proactively manages approved vendors to thoroughly complete investigations • Collaborate and provides work guidance and direction to less senior employees • Delivers compassionate service that is fast, fair, and easy, to ensure customer retention • Works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload • Consistently meets band level behaviors, production, quality, and/or customer service goals • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met • Researches and responds to moderately complex and occasionally complex customer communications, concerns, conflicts or issues • Reviews customer satisfaction results; works independently to create personal action plans • Thoroughly summarizes claim file documents and enters into claim system notes • In our virtual environment, adjusters are required to engage and participate on camera during online meetings and trainings Job Qualifications: • Has 5+ years of casualty claim handling experience preferred • Florida litigation experience preferred • Knowledge of the Florida market, legal and or medical providers is preferable • Ability to interact effectively with internal or external customers and act with empathy • Interprets general and occasionally broad knowledge of insurance policy, coverage, and regulation • Analyzes emerging trends and recognizes patterns of data • Applies general and occasionally broad conflict management and problem resolution skills in managing internal and external customer relationships and business outcomes • Provides individual decision making within authority limits • Has and maintains all appropriate licenses and registrations for the role per state requirements This position is not available for California, Alaska, and Hawaii residents. Compensation offered for this role is $60,100.00-$102,700.00 per year and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen. Good Work. Good Life. Good Hands®. As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. Learn more about life at Allstate. Connect with us on , , and or watch a . Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “ ” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “ ” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO is the Law” poster click “ ”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs To view the FMLA poster, click “ ”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Expected salary: $60100 - 102700 per year Location: Florida Apply for the job now! [ad_2] Apply tot his job Apply To this Job