Amazon Connect Consultant
Title: Amazon Connect Consultant
100% Remote
Longterm
Client: Critical River /Door Dash
Job Description:
Must Haves:
• Amazon Connect
• Must know the application's architecture and be able to speak to it in depth and possibly surrounding contributory Amazon apps/services.
• General Amazon Architecture including Lambdas and APIs between Amazon apps and external
• Experience with Service Cloud Voice for Amazon (the native Salesforce connector and related Lambdas)
• Architect experience designing and delegating development to developers as well as hands-on development.
• Great communication and leadership skills.
Nice to Have:
• Understanding of various Amazon integration and software development methodologies with Amazon Connect and Amazon in general (including Lambdas)
• Salesforce Service Cloud experience beyond the native Amazon Connect to Salesforce Connector (e.g. Omnichannel, Case Management)
• Other Salesforce-related experience not mentioned.
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