Client Success Specialist Remote

About The Flex

At The Flex, we’re on a mission to reinvent the global rental experience.
We believe renting a home should be as simple, fast, and borderless as buying on Amazon.

Powered by our proprietary Property Management System (PMS), The Flex automates operations, streamlines bookings, and delivers effortless experiences for both guests and landlords.

We’re scaling fast and building a team of A-Players — ambitious, proactive, and obsessed with excellence.
If you thrive in a high-growth environment and love turning challenges into opportunities, this role is for you.

The Role

As a Customer Success Specialist, you’ll be the bridge between technology and human experience at The Flex.
Your mission is to ensure that guests and landlords not only get the help they need — but truly experience the magic of a seamless rental journey.

This is a hands-on, people-first role — ideal for someone who is empathetic, tech-savvy, and passionate about delivering exceptional service.

⚙️ Key Responsibilities

• Customer Support – Be the main point of contact for guests and landlords via chat, email, and phone, resolving issues quickly and effectively.

• Onboarding & Education – Guide new landlords and partners through our PMS platform to help them unlock its full potential.

• Issue Resolution – Troubleshoot technical or operational challenges, escalating when necessary to maintain smooth operations.

• Customer Insights – Monitor satisfaction metrics, collect feedback, and identify trends to enhance service quality.

• Cross-Team Collaboration – Partner with Operations, Product, and Tech teams to refine workflows and improve the customer journey.

• Upselling & Retention – Identify opportunities to elevate guest experiences and strengthen long-term relationships with landlords.

What You Bring

• Outstanding written and verbal communication skills.

• Previous experience in customer success, hospitality, or property management.

• Confidence using CRM, PMS, and digital support tools.

• Strong problem-solving, time management, and organizational abilities.

• High emotional intelligence — empathy, patience, and calm under pressure.

• Fluent in English (French or other languages are a plus).

Why Join The Flex

• Build Impact – Join a company reshaping how the world rents and lives.

• Global Exposure – Work with a diverse, high-performing international team.

• Career Growth – Grow with us as The Flex expands across continents.

• Performance Rewards – Competitive pay and results-based bonuses.

• Remote-First Culture – Work from anywhere; we value outcomes, not office hours.

We’re not just building another property company — we’re building the future of living.
If you’re ready to be part of something global, fast, and meaningful, we’d love to hear from you.

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