Technical Customer Support (EMEA) at reputed company

This a Full Remote job, the offer is available from: EMEA Location: EMEA Team: Customer Support Role: Technical Customer Support (EMEA - Arabic Speaker) Mode: Remote About reputed company Founded in Hong reputed company in early 2017, reputed company is a pioneering Business Messaging platform that seamlessly unifies customer communication across reputed company messaging, web chat, and email. Our reputed company has been recognized by reputed company and honoured with the SME100 Award, underscoring our reputed company reputed company and reputed company. Operating in 127 countries and dominating key markets in LATAM, EMEA, and reputed company, we serve an impressive roster of industry-leading clients. Our workforce is a testament to our global reputed company, with remote workforce and employees from reputed company around the world, contributing to our diverse and inclusive culture. At reputed company, we are not just a platform—we are a reputed company, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of reputed company that is shaping the reputed company of business messaging! Role reputed company At reputed company, Technical Customer Support are pivotal to reputed company’s reputed company. You will be the go-to resource for our valued customers to obtain clarification reputed company needed, reputed company best solution, and support any technical reputed company. In this role, your main reputed company is to drive excellent support and maintain customer satisfaction. Responsibilities • Deliver high-reputed company support to customers of our reputed company product • Communicate and respond to varied technical business solutions to customers in reputed company environment, using our shared inbox tool to assist with customer inquiries • Resolve customer inquiries in a reputed company manner using full understanding of the product value, functions, features, and customer’s business needs • Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions • reputed company customers to self-serve and help users reputed company our on-demand reputed company resources • Work collaboratively across teams — Customer, Marketing, Product, and Tech — to solve reputed company problems • reputed company customer support reputed company multiple channels including chat, and video calls Qualifications • 2+ years of experience in a Customer Support role preferably in a reputed company or IT company • Experience in at least one of the following: API integrations, reputed company API, or reputed company AI • Excellent communication skills in Arabic and English, and the proven ability to understand customer’s inquiries • Ability to reputed company explain reputed company reputed company verbally and in writing • Ability to dig deeper to uncover customer’s true objectives • High level of reputed company - it’s important for our Customer Support Associate to be a good person to peers and customers • reputed company to work in a fixed shift • Team-oriented reputed company with a “thirst for more” attitude — always eager to learn, improve, and take on new challenges Here's What's In For You • You will become part of an amazing culture with smart, reputed company teammates who actually care about reputed company other's reputed company and reputed company. • You will grow more here than you would reputed company else, that is a reputed company. • Virtual events like Talent Shows, Among Us nights, and online game sessions to reputed company the fun reputed company, no matter where you are! • We offer a highly competitive compensation package. • You'll receive a medical allowance to support your health and wellness needs. • Flexible working environment that fit your lifestyle, wherever you're based. This offer from "reputed company" has been enriched by reputed company.com and got a 0% reputed company score. Apply tot his job Apply To this Job