Experienced Customer Service Representative – Remote Work Opportunity with blithequark, Delivering Exceptional Patient-Centric Care and Support

Introduction to blithequark

At blithequark, we are driven by a singular purpose: to bring heart to every moment of health. This guiding principle underscores our commitment to delivering enhanced, human-centric healthcare in a rapidly evolving world. Our brand, with heart at its core, sends a powerful message that the manner in which we deliver our services is equally as important as the services themselves. We are now seeking an experienced Customer Service Representative to join our team, working remotely from the comfort of your own home in Oklahoma, to help us achieve our mission of making healthcare more personal, convenient, and affordable.

Our Culture and Values

Our Heart At Work Behaviors support this purpose, empowering every team member to play a pivotal role in transforming our culture and accelerating our ability to innovate and deliver solutions. We believe in fostering an environment where everyone feels valued, supported, and inspired to make a difference. As a Customer Service Representative at blithequark, you will be part of a dynamic team dedicated to providing exceptional care and support to our customers.

Job Overview

We are looking for a highly skilled and compassionate Customer Service Representative to manage customer queries and complaints, process orders and modifications, and escalate issues across multiple communication channels. The ideal candidate will possess excellent customer service skills, the ability to remain calm under pressure, and experience working with computers. This is a remote work opportunity, and you must be a resident of Oklahoma. You will be required to attend four weeks of virtual training between 8 am and 5 pm CST, after which you will work a permanent Monday-to-Friday schedule, with hours ranging from 7 am to 7 pm CST.

Key Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries and resolving issues in a timely and efficient manner
• Communicating with customers through various channels, including phone, email, and chat
• Acknowledging and resolving customer complaints, providing excellent customer service and support
• Knowing our products and services inside and out to answer questions and provide accurate information
• Processing orders, forms, applications, and requests, ensuring accuracy and attention to detail
• Keeping records of customer interactions, transactions, comments, and complaints, maintaining confidentiality and data integrity
• Communicating and coordinating with colleagues as necessary, fostering a collaborative and supportive team environment
• Providing feedback on the efficiency of the customer service process, contributing to continuous improvement and innovation
• Managing a team of junior customer service representatives, providing guidance, support, and mentorship

Position Summary

As a Customer Service Representative at blithequark, you will be responsible for answering questions and resolving issues based on phone calls, letters, and other correspondence from members, providers, and plan sponsors. You will triage resulting rework to appropriate staff, provide excellent customer service for high-volume inbound provider calls, and conduct extensive claims research on multiple platforms to assist providers with payment questions. You will also provide customers with related information to answer unasked questions, use customer service threshold frameworks to make financial decisions, and explain members' rights and responsibilities in accordance with contract.

Requirements and Qualifications

To be successful in this role, you must meet the following requirements:

• Reside in the state of Oklahoma full-time
• Be familiar with Microsoft Office products and have experience working with computers
• Have experience in a highly transactional call center environment, with excellent customer service and critical thinking skills
• Have high-speed internet access (25 mbps or higher) and a consistent connection, with a work location set up with a direct connection to the router (not Wi-Fi)
• Have a high school diploma or GED equivalent

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in a healthcare or customer service environment
• Knowledge of claims processing and insurance principles
• Experience with customer relationship management (CRM) software and other technology platforms
• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions
• Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers

Career Growth and Development

At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have access to training and development opportunities, including virtual training sessions, workshops, and conferences. You will also have the opportunity to work with experienced professionals who can provide guidance, support, and mentorship. We believe in promoting from within, and many of our team members have advanced to leadership positions within the company.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of inclusivity, respect, and empathy, where every team member feels valued and supported. We offer a range of benefits, including flexible scheduling, remote work opportunities, and a comprehensive benefits package. We also believe in giving back to our community, and many of our team members are involved in volunteer work and charitable initiatives.

Compensation and Benefits

We offer a competitive compensation package, including a salary range that is commensurate with experience, as well as a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks, including flexible scheduling, remote work opportunities, and a comprehensive wellness program.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a dynamic team dedicated to making a difference in the lives of our customers. You will have the opportunity to work remotely from the comfort of your own home, with a flexible schedule and a comprehensive benefits package. Don't miss out on this opportunity to join a team that is committed to bringing heart to every moment of health. Apply today to become a part of the blithequark team!