Experienced Customer Service Manager for Remote Operations – Leading Global Packaging and Protective Solutions Provider

Welcome to blithequark

At blithequark, we are more than just a global leader in packaging and protective solutions - we are a vibrant community that values safety, people, passion, integrity, performance, and teamwork. From tapes and films to packaging and protective products, as well as engineered coated materials and advanced packaging machinery, we develop innovative solutions that protect the world. Now, we are expanding our global team and looking for talented individuals like you to join our dynamic customer service team as a Customer Service Manager - Remote.

About the Role

As a Customer Service Manager - Remote at blithequark, you will play a critical role in leading our customer service team to deliver exceptional customer experiences, drive business growth, and foster a positive work environment. You will be responsible for managing the day-to-day operations of the customer service team, coaching and developing team members, and ensuring that our customers receive the highest level of service and support. If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Manage overview error reports for CCR compliance to procedures and coach/train as necessary to support blithequark policies and procedures.
• Approve/deny claims and RA's (return authorizations) within matrix approval guidelines and initiate CAR (corrective action report) where dollar amount is $2,000 and above per occurrence.
• Maintain up to date reports that assist in providing information to make decisions and plan activities for the customer care group.
• Negotiate with customers to benefit of all parties, ensuring that their needs are met while also promoting the interests of blithequark.
• Coach and direct the activities of customer care employees to establish goals and priorities that meet the company's business requirements.
• Conduct performance appraisals for direct reports, providing constructive feedback and guidance to support their growth and development.
• Interpret data and integrate numerous spreadsheets to inform business decisions and drive process improvements.
• Demonstrate the ability to multitask without loss of efficiency or accuracy, prioritizing tasks and managing time effectively to meet deadlines.
• Interact with internal contacts, including Customer Care Reps, Managers, Directors, and V.P. level, to ensure seamless communication and collaboration.
• Interact with external contacts, including customer feedback and account managers, to gather insights and improve the customer service experience.
• Demonstrate quality leadership capabilities, promoting a positive environment, fostering teamwork, and maintaining a turnover rate at or below targeted guidelines.
• Lead teams with the goal of improving Key Performance Indicators for the Customer Care organization, driving continuous improvement initiatives to achieve the customer care vision.
• Represent Customer Care in meetings with executives of various channels to support company initiatives and promote the interests of blithequark.
• Engage in daily communication with internal peers and directors, ensuring that all stakeholders are informed and aligned.
• Perform related tasks as requested by supervisor, demonstrating flexibility and a willingness to adapt to changing priorities.

Essential Skills and Experience

To be successful in this role, you will need:

• A Business Degree is preferred, although a High School diploma or equivalent is required.
• At least 2+ years of manufacturing customer service experience, with a strong preference for candidates who have worked in supervisory or lead roles within customer service.
• 5 years of experience in supervisory or lead roles, within customer service, demonstrating a track record of leadership and team management.
• Proficiency in Microsoft Office suite, with excellent written and oral communication skills.
• Exceptional organizational and time management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.

Why Choose blithequark?

At blithequark, you will find more than just a job - you will find a place where your success is our success. We pride ourselves on a culture built around strong relationships, where every team member plays a crucial role in our growth. Whether it is through cross-department collaboration, continuous training, or sustainability-driven initiatives, we create an environment where you can thrive.

Our Commitment to Sustainability

Our commitment to sustainability influences everything we do, from designing eco-friendly products to minimizing waste in our production processes. We are dedicated to building a greener future while providing safe, supportive workplaces for our people.

Career Growth Opportunities

With over 40 years of industry expertise and a proven track record of growth and innovation, blithequark offers a stable, secure environment where you can flourish. We offer competitive pay, extensive benefits that support you and your family, and exciting career development opportunities. Whether you are looking to enhance your skills or advance your career, we offer ongoing training and the support you need to succeed.

Work Environment and Company Culture

At blithequark, we believe in creating a work environment that is inclusive, supportive, and empowering. We foster a culture of teamwork, collaboration, and open communication, where every team member feels valued and respected. Our company culture is built around our core values of safety, people, passion, integrity, performance, and teamwork, and we are committed to living these values every day.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes competitive pay, extensive benefits, and exciting perks. Our benefits package includes health insurance, retirement savings, and paid time off, among other benefits. We also offer opportunities for professional development, training, and education, to help you grow and succeed in your career.

Conclusion

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Manager - Remote. At blithequark, you will find a dynamic and supportive work environment, a commitment to sustainability, and opportunities for career growth and development. Don't miss out on this chance to make a difference and achieve your career goals - apply today!