Experienced Customer Service Representative – Delivering Exceptional Support in a Fast-Paced Automotive Environment at blithequark

Introduction to blithequark

Imagine working for a company that has revolutionized the automotive industry with its commitment to honesty, transparency, and high integrity. At blithequark, we pride ourselves on delivering iconic customer experiences that set us apart from the rest. With over 200 locations nationwide, we are the nation's largest retailer of used cars, and our team of over 25,000 associates work together to make every customer interaction exceptional. If you're passionate about providing top-notch customer service and want to be part of a dynamic team, we have an exciting opportunity for you to join our Service Department as a Customer Service Agent.

Job Overview

As a Customer Service Agent at blithequark, you will play a vital role in supporting our Service Department by assisting customers on the phone and in person before, during, and after service/repair processes. Your primary goal will be to deliver exceptional customer service, ensuring that every customer leaves with a positive experience. You will be the face of our company, and your excellent communication skills, empathy, and problem-solving abilities will make all the difference in building trust and loyalty with our customers.

Key Responsibilities

• Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.
• Assist Customer Advisors/Service Consultants with customers when needed, providing support and guidance to ensure seamless service delivery.
• Answer basic service department questions, schedule service appointments, and route customers' calls to the relevant teams.
• Provide written messages to the responsible party in a timely manner, ensuring that all stakeholders are informed and up-to-date.
• Complete reminder calls for customers scheduled for an appointment, ensuring that they are aware of their upcoming service and can plan accordingly.
• Assist the service department in contacting customers once special ordered parts have arrived, scheduling appointments and ensuring that the repair process is completed efficiently.
• Contact customers with Repair Requests to schedule appointments, providing them with a convenient and hassle-free experience.
• File repair orders and all supporting documentation daily, maintaining accurate and detailed records of all service activities.
• Audit all sublet invoices to ensure they are processed and resolved per blithequark guidelines, ensuring compliance and minimizing errors.
• Ensure the loaner log and dealer tags are always in compliance with audit requirements, maintaining the highest standards of quality and integrity.

Essential Qualifications

To be successful in this role, you will need to demonstrate exceptional interpersonal, communication, and customer service skills. You should be able to execute Retail Service Standardized Work and provide exceptional customer service at all times, consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. You will need to maintain or exceed blithequark guidelines for customer satisfaction, reading, interpreting, and transcribing data to maintain proper records.

Preferred Qualifications

• Intermediate computer skills, including spreadsheet knowledge, to efficiently manage data and records.
• Ability to work with associates in other departments within the store, building strong relationships and collaborating to achieve common goals.
• Ability to perform multiple duties in a high-energy, fast-paced working environment, prioritizing tasks and managing time effectively.
• Above-average communication skills, with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
• Stay current in blithequark-provided training in all areas of the Service process, continuously developing your skills and knowledge to deliver exceptional service.

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

• Exceptional telephone etiquette and active listening skills, ensuring that every customer interaction is positive and productive.
• Strong problem-solving and analytical skills, able to resolve customer complaints and issues efficiently and effectively.
• Ability to work in a team environment, building strong relationships with colleagues and contributing to a positive and supportive culture.
• Flexibility and adaptability, able to work in a fast-paced environment and adjust to changing priorities and circumstances.
• Strong attention to detail, ensuring that all records and documentation are accurate and up-to-date.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our associates grow their careers and achieve their best, both at work and in their community. We offer a range of training and development programs, including on-the-job training, mentorship, and career advancement opportunities. You will have the chance to work with experienced professionals, learn from their expertise, and develop your skills and knowledge to take your career to the next level.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer service and building strong relationships with our customers and colleagues. We pride ourselves on our positive and supportive culture, where every associate is valued and respected. We believe in recognizing and rewarding outstanding performance, and we offer a range of benefits and perks to support your well-being and career development.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. You will also have access to a range of perks and benefits, including employee discounts, flexible scheduling, and opportunities for career advancement.

Conclusion

If you are passionate about delivering exceptional customer service and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity to join blithequark as a Customer Service Agent. With your excellent communication skills, empathy, and problem-solving abilities, you will make a real difference in the lives of our customers and contribute to the success of our company. Don't miss out on this chance to take your career to the next level and join a company that truly values its associates and customers. Apply now and become part of the blithequark team!