**Experienced Full Stack Technical Support / Customer Service Representative – Remote Customer Experience Expert**

At blithequark, we're on a mission to revolutionize the way we deliver exceptional customer experiences through innovative technology and a people-first culture. As a remote Technical Support / Customer Service Representative, you'll be at the forefront of this movement, working from the comfort of your own home to provide top-notch support to our clients and their customers. **A NEW CAREER POWERED BY YOU** Are you ready to embark on a new career journey with a forward-thinking global organization that prioritizes inclusivity, diversity, and employee well-being? Do you want to join a company that's consistently recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth"? Then this remote Technical Support / Customer Service Representative position at blithequark is the perfect opportunity for you! As a member of our organically diverse team from 70+ countries, you'll be part of a community that's passionate about providing outstanding customer service experiences and driving tech-powered innovation. Together, we'll help the world's best-known brands improve their businesses through exceptional customer experiences and cutting-edge technology. And with continued growth, we're looking for talented individuals like you to join our purpose-driven team. **CAREER GROWTH AND PERSONAL DEVELOPMENT** This is a fantastic "work from home" opportunity that will allow you to reimagine your career journey and develop meaningful relationships with your colleagues. We'll provide you with all the training, technologies, and continuing support you need to succeed. Plus, at blithequark, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. **WHAT YOU WILL DO IN THIS ROLE** As a Technical Support / Customer Service Representative working from home, you will: * Provide inbound customer support using a call flow guide * Resolve technical issues related to hardware, software, and client products * Track, document, and retrieve information in databases * Be an amazing problem-solver * Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred * Offer additional products and/or services * Deliver expert customer experiences...with a smile **YOUR QUALIFICATIONS** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support / Customer Service Representative (Remote) role include: * Strong focus on building customer relationships * 1+ year of customer service experience * Technical support experience preferred * Open availability * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * Strong problem-solving skills with the ability to ask probing questions to come to a resolution * Strong computer navigation skills and PC knowledge * A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) * High Speed internet (no wireless/hotspots or satellite) and a smartphone * Must reside in the United States or have a valid U.S. address for residence **WHAT'S IN IT FOR YOU** One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our employees, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with: * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **REIMAGINE THE BEST VERSION OF YOU!** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice." **Job Type:** Full-time **Pay:** From $16.00 per hour **Benefits:** * 401(k) * Dental insurance * Employee assistance program * Health insurance * Professional development assistance * Referral program **Application Question(s):** * Please provide a direct email address. **Work Location:** Remote Apply Job! **About blithequark** blithequark is a global organization that's dedicated to delivering exceptional customer experiences through innovative technology and a people-first culture. We're passionate about helping the world's best-known brands improve their businesses through exceptional customer experiences and cutting-edge technology. With a team of over 70,000 employees from 70+ countries, we're committed to creating a diverse and inclusive work environment that fosters growth, learning, and innovation. **Our Culture** At blithequark, we believe that our people are our greatest asset. That's why we prioritize inclusivity, diversity, and employee well-being. We're committed to creating a work environment that's supportive, collaborative, and fun. Our culture is built on the following core values: * We champion our people * We innovate and adapt * We deliver exceptional customer experiences * We foster a culture of inclusivity and diversity * We prioritize employee well-being and growth **Why Join blithequark?** Joining blithequark means joining a global organization that's dedicated to making a positive impact on the world. You'll be part of a community that's passionate about delivering exceptional customer experiences and driving tech-powered innovation. With a range of career growth opportunities, FREE Learning and Leadership Development programs, and a comprehensive benefits package, you'll have everything you need to succeed and thrive in your career. **Apply Today!** If you're ready to embark on a new career journey with a forward-thinking global organization that prioritizes inclusivity, diversity, and employee well-being, apply today! We can't wait to hear from you and learn more about your qualifications and experience. Apply for this job