Experienced Customer Care and Social Media Manager – Delivering Exceptional 5-Star Experiences in Concrete Repair Industry at blithequark

Introduction to blithequark

Imagine being part of a dynamic team that is revolutionizing the concrete repair industry, one customer at a time. At blithequark, we believe that success is not just about achieving goals, but about the positive impact we have on people's lives. As a leader in residential and commercial concrete repair, we are dedicated to providing top-notch services that exceed our customers' expectations. Our mission-driven culture is built on respect, integrity, and a passion for excellence, making us an ideal workplace for individuals who thrive in a supportive and growth-oriented environment.

Job Overview

We are seeking a highly skilled and enthusiastic Customer Care/Social Media Manager to join our team at blithequark. As the key liaison between our customers and internal teams, you will play a vital role in creating delightful customer experiences from the initial contact to the final satisfaction. Your exceptional communication skills, both verbal and written, will enable you to provide timely and accurate responses to customer inquiries, ensuring seamless interactions and fostering long-term relationships. If you are a team player with a positive attitude, a strong customer focus, and a drive to deliver exceptional results, we invite you to apply for this exciting opportunity.

Key Responsibilities

As a Customer Care/Social Media Manager at blithequark, your responsibilities will include:

• Appointment Coordination: Schedule and reschedule sales appointments via inbound and outbound calls, maximizing efficiency in booking and route planning for our sales team. Rescue cancellations with professionalism and confidence, and engage with prospects via social media to drive appointments.
• Communication & Customer Support: Provide timely and accurate responses to customer inquiries, maintaining detailed records and ensuring smooth hand-offs between teams. Embody the voice of the brand in every interaction, demonstrating a deep understanding of our values and mission.
• Marketing & Asset Development: Assist in creating and editing content for online and offline marketing materials, helping to manage applications for company awards and recognition opportunities. Collaborate with our marketing team to develop innovative strategies that showcase our brand and services.
• Social Media Management: Create and manage a content calendar for multiple platforms, monitoring and responding to comments and messages. Analyze social engagement and recommend improvements, ensuring our online presence is consistent with our brand identity.
• Internal Communications: Keep internal teams updated on marketing programs and customer feedback, facilitating open communication and fostering a culture of transparency and collaboration.

Essential Qualifications

To succeed in this role, you will need:

• Knowledge of customer service principles and practices: A deep understanding of what drives exceptional customer experiences and the ability to apply this knowledge in a fast-paced environment.
• Strong communication skills: Excellent verbal and written communication skills, with the ability to articulate complex ideas in a clear and concise manner.
• Proficiency in using office software and CRM tools: Experience with Microsoft Office and comfort with CRM systems, with the ability to learn new software and technologies quickly.
• Accurate data entry and attention to detail: A high level of accuracy and attention to detail, with the ability to manage multiple tasks and priorities in a desk-based, screen-heavy role.
• Positive attitude and professionalism: A positive, team-first attitude with a high level of professionalism, integrity, and accountability.
• Fluency in English and authorization to work in the U.S.: Fluency in English and authorization to work in the United States, with a strong commitment to diversity and inclusion.
• Proven experience in social media marketing: Experience using videos/reels for social media marketing and managing ad campaigns on different social platforms, with a deep understanding of social media trends and best practices.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience in the concrete repair industry: Knowledge of the concrete repair industry, with a understanding of the challenges and opportunities that come with working in this field.
• Certifications or training in customer service or marketing: Certifications or training in customer service, marketing, or a related field, demonstrating a commitment to ongoing learning and professional development.
• Experience with social media analytics tools: Experience with social media analytics tools, with the ability to analyze data and make informed decisions about social media strategies.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Coachability and openness to learning: A willingness to learn and adapt, with a growth mindset and a commitment to ongoing development.
• Positive attitude and resilience: A positive attitude and resilience, with the ability to thrive in a fast-paced environment and manage multiple priorities.
• Integrity and accountability: A strong sense of integrity and accountability, with a commitment to doing what is right and taking ownership of actions and decisions.
• Strong customer focus: A strong customer focus, with a deep understanding of what drives exceptional customer experiences and a commitment to delivering outstanding results.
• Team-oriented with a drive to win: A team-oriented approach, with a drive to win and a commitment to collaborating with others to achieve shared goals.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Care/Social Media Manager, you will have access to:

• Comprehensive training programs: Comprehensive training programs, designed to help you develop the skills and knowledge you need to succeed in your role.
• Mentorship and coaching: Mentorship and coaching, with experienced professionals who can provide guidance and support as you navigate your career.
• Opportunities for advancement: Opportunities for advancement, with a clear path for career progression and the chance to take on new challenges and responsibilities.
• Professional development opportunities: Professional development opportunities, including conferences, workshops, and online courses, to help you stay up-to-date with the latest trends and best practices in customer service and social media marketing.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a Customer Care/Social Media Manager, you will be part of a dynamic team that is passionate about delivering exceptional results and making a positive impact on our customers' lives. Our company culture is built on:

• Respect and inclusivity: Respect and inclusivity, with a commitment to diversity and a welcoming environment for all employees.
• Open communication: Open communication, with a transparent and collaborative approach to decision-making and problem-solving.
• Teamwork and camaraderie: Teamwork and camaraderie, with a strong sense of community and a commitment to supporting one another.
• Recognition and rewards: Recognition and rewards, with a range of programs and initiatives designed to recognize and reward outstanding performance and contributions.

Compensation, Perks, and Benefits

As a Customer Care/Social Media Manager at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive salary: A competitive salary, with a range of $20-$25+ per hour, based on experience.
• Simple IRA (3% Match): A Simple IRA with a 3% match, eligible after one year of employment.
• Health insurance benefits: Health insurance benefits, with up to 50% of the Silver plan's value for the employee, and the option to upgrade or downgrade coverage.
• AFLAC Supplemental Insurance Offerings: AFLAC Supplemental Insurance Offerings, providing additional protection and support for you and your loved ones.
• ETO (80 hours accrued over a year): ETO, with 80 hours accrued over a year, available for use after 90 days of employment.

Conclusion

If you are a motivated and enthusiastic individual with a passion for customer service and social media marketing, we invite you to apply for the Customer Care/Social Media Manager role at blithequark. As a key member of our team, you will have the opportunity to make a real difference in the lives of our customers, while developing your skills and advancing your career in a supportive and growth-oriented environment. Don't miss this chance to join a dynamic team and contribute to the success of a leading company in the concrete repair industry. Apply now and become the trusted voice behind a company that is redefining concrete repair – one customer at a time.