**Experienced Part-Time Remote Customer Service Representative – Auto Glass Industry Leader**

Are you a customer service enthusiast looking for a fulfilling career with a dynamic company that values its people? Do you have a passion for delivering exceptional customer experiences and a knack for building rapport with customers? If so, we invite you to join our team at blithequark as a Part-Time Remote Customer Service Representative! **About blithequark** blithequark is a leading auto glass company that has been revolutionizing the industry since 1947. With a rich history of innovation and a commitment to excellence, we've established ourselves as the go-to provider of auto glass services in the United States. But beyond our glass, we're a people-powered organization that values our employees and fosters a culture of collaboration, creativity, and growth. **Why Join blithequark?** At blithequark, we're more than just an auto glass company – we're a family. We believe in empowering our employees to grow and develop their careers, while also encouraging them to have a life outside of work. Our commitment to our people is reflected in our comprehensive benefits package, which includes: * Competitive pay of $16.50/hour with bonus opportunities * A 401(k) plan with company matching * Paid volunteer day * Associate discounts * Up to $5,250 in tuition reimbursement per year * Paid training and all the tools and resources you need to succeed **Job Summary** As a Part-Time Remote Customer Service Representative, you'll be responsible for providing exceptional customer experiences through inbound calls, emails, and chats. You'll work closely with customers to resolve their issues, answer their questions, and provide solutions to their problems. Your goal will be to build rapport with customers, establish trust, and deliver a critical first impression that sets the stage for an extraordinary experience. **Key Responsibilities** * Professionally answer a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts * Accurately enter claim data into our production systems while on a live phone call * Effectively and compassionately guide customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs * Verify customer insurance coverage and deductible amounts and communicate the information to the customer * Assist customers with scheduling repair, replacement, and/or recalibration services at a blithequark location or at a non-blithequark shop while honoring the customer's preference * Utilize systems and resources provided to enhance the overall customer experience * Provide solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information * Other duties assigned by leadership **Professional Requirements** * Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards * Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment * The desire to establish rapport and credibility with customers, stores, and peers with a caring heart and service mindset * The ability to read and utilize provided scripting in a conversational and timely manner * Demonstrates a high level of empathy and integrity by always doing the right thing * Has an upbeat personality and can show an authentic willingness to assist our customers * Previous experience working in a contact center or other customer service role * 16+ years of age * High School Diploma or equivalent, or actively enrolled **Work from Home Requirements** * Personal computer or laptop with Windows 10 or higher * High Speed Internet that meets the following requirements: + Download Speed = 25 Mbps or higher + Upload Speed = 10 Mbps or higher + Ping = 50 ms or lower + Jitter = 20 ms or lower * Ethernet cable and the ability to connect directly to your modem (cannot use wi-fi) * USB wired headset * Webcam * Dedicated workspace free from background noise and interruptions **What You'll Get** * Competitive pay of $16.50/hour with bonus opportunities * Comprehensive benefits package, including 401(k) plan with company matching, paid volunteer day, and associate discounts * Up to $5,250 in tuition reimbursement per year * Paid training and all the tools and resources you need to succeed * A dynamic and supportive work environment that values its people * Opportunities for career growth and development * A chance to be part of a people-powered organization that makes a difference in the lives of our customers **How to Apply** If you're a customer service enthusiast looking for a fulfilling career with a dynamic company that values its people, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at blithequark.com/Careers. **Reasonable Accommodation** This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA, and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee, and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with blithequark policies and practices. Apply for this job