**Experienced Part-Time Remote Customer Service Representative – Auto Glass Industry Leader**

Are you a customer service enthusiast looking for a fulfilling career with a dynamic company that values its people? Do you have a passion for delivering exceptional experiences and building strong relationships with customers? If so, we invite you to join our team at blithequark, a leading auto glass company that's been revolutionizing the industry since 1947. As a Part-Time Remote Customer Service Representative, you'll play a critical role in providing top-notch support to our customers, policyholders, insurance agents, and auto glass shops. You'll be the face of blithequark, and your exceptional communication skills, empathy, and problem-solving abilities will make all the difference in delivering an extraordinary experience. **About blithequark** At blithequark, we're more than just an auto glass company. We're a People Powered organization that values our employees and fosters a culture of growth, innovation, and collaboration. Our mission is to provide exceptional service, quality products, and a commitment to safety that sets us apart from the competition. We're proud to be an equal opportunity employer, welcoming everyone to join our diverse and inclusive workforce. **Key Responsibilities** As a Part-Time Remote Customer Service Representative, you'll be responsible for: * Professionally answering inbound calls from customers, policyholders, insurance agents, and auto glass shops using scripted prompts * Accurately entering claim data into our production systems while on a live phone call * Effectively guiding customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs * Verifying customer insurance coverage and deductible amounts and communicating the information to the customer * Assisting customers with scheduling repair, replacement, and/or recalibration services at a blithequark location or at a non-blithequark shop while honoring the customer's preference * Utilizing systems and resources provided to enhance the overall customer experience * Providing solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information * Other duties assigned by leadership **Professional Requirements** To succeed in this role, you'll need: * To be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards * Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment * The desire to establish rapport and credibility with customers, stores, and peers with a caring heart and service mindset * The ability to read and utilize provided scripting in a conversational and timely manner * Demonstrates a high level of empathy and integrity by always doing the right thing * An upbeat personality and can show an authentic willingness to assist our customers * Previous experience working in a contact center or other customer service role * 16+ years of age * High School Diploma or equivalent, or actively enrolled **Work from Home Requirements** To ensure your success in this remote role, you'll need: * A personal computer or laptop with Windows 10 or higher (Macs and Chromebooks are not compatible with our current systems) * High Speed Internet that meets the following requirements: + Download Speed = 25 Mbps or higher + Upload Speed = 10 Mbps or higher + Ping = 50 ms or lower + Jitter = 20 ms or lower * Ethernet cable and the ability to connect directly to your modem (cannot use wi-fi) * USB wired headset * Webcam * Dedicated workspace free from background noise and interruptions **What You'll Get** As a Part-Time Remote Customer Service Representative at blithequark, you'll enjoy: * Starting pay of $16.50/hour with bonus opportunities * A benefits package including a 401(k) plan with company matching, paid volunteer day, and associate discounts * Weekly pay checks! * Up to $5,250 in tuition reimbursement per year * Paid training and all the tools and resources you'll need to be successful * View all our health, wealth, and life offerings at [www.blithequarkbenefits.com](http://www.blithequarkbenefits.com) **Why Join blithequark?** At blithequark, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe in our people and provide opportunities for growth, development, and recognition. Our culture is built on the principles of: * People Powered: Our people come first, and our culture matters * Customer First: We put our customers at the forefront of everything we do * Safety: We're committed to providing safe products and services * Quality: We strive for excellence in everything we do * Innovation: We're always looking for new and better ways to serve our customers **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website at [www.blithequark.com/careers](http://www.blithequark.com/careers) to submit your application. **Equal Opportunity Employer** blithequark is an equal opportunity employer, welcoming everyone to join our diverse and inclusive workforce. We're proud to be an equal opportunity employer and are committed to creating a work environment that's free from discrimination and harassment. **Reasonable Accommodation** We're committed to providing reasonable accommodation to individuals with disabilities. If you require accommodation during the application process, please contact us at [HR@blithequark.com](mailto:HR@blithequark.com). **Physical and Mental Demands** This role requires the ability to work in a fast-paced environment, handle multiple tasks simultaneously, and maintain a high level of accuracy and attention to detail. If you have any concerns about the physical or mental demands of this role, please contact us at [HR@blithequark.com](mailto:HR@blithequark.com). **Benefits Estimates** The benefits package described above is an estimate and actual values may vary depending on benefit elections during enrollment. **Disclaimer** This position description is not all-inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA, and other laws and regulations in accordance with their requirements. **Apply Now** Don't miss this opportunity to join our team at blithequark. Apply now and take the first step towards a fulfilling career with a dynamic company that values its people. Apply for this job