**Lead Retail Customer Service Associate – Delivering Exceptional Customer Experiences at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark as a Lead Retail Customer Service Associate. In this role, you will be the face of our brand, providing expert guidance and support to customers while driving sales and growth. As a leader on our team, you will be responsible for mentoring and developing our retail customer service associates, ensuring that every customer interaction is a positive one. **About blithequark** blithequark is a leading provider of print, signs & graphics, and shipping services. We are committed to delivering market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our team is dedicated to providing exceptional service, and we are seeking a talented and motivated individual to join our retail customer service team. **Key Responsibilities** As a Lead Retail Customer Service Associate, you will be responsible for: * Demonstrating consultative behaviors to ensure friendly, polite, expert service is delivered to all customers * Managing production flow to ensure all production orders are done right and on time * Taking customer orders, giving pricing information, performing consultative selling to customers, and recommending blithequark products and services * Taking lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management * Setting up complex orders and performing multiple tasks at the same time * Ensuring quality during and after production process * Ensuring communication among shifts * Coordinating pick-up and delivery of customer orders * May provide leadership to team members on an assigned shift * Assists in the training of store team members * Collates, sorts and organizes customer orders * Operates the Point of Sale terminal (POS), handles financial transactions and makes change * Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits * Follows instructions of supervisors and assists other team members in performing store functions * Follows blithequark standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures * Secondary responsibility for coordination of all shipping related services and activities, to include: + Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates + Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services + Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies + Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels **Essential Functions** * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability, on a consistent basis, to bend/twist at the waist and knees * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time * Ability, on a consistent basis, to work with minimal supervision * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the blithequark business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position **Preferred Qualifications** * High school diploma or equivalent education * 2+ years of specialized experience * Excellent verbal and written communication skills * Ability to work in a team environment and provide leadership to team members * Ability to adapt to changing priorities and work in a fast-paced environment * Ability to maintain a high level of accuracy and attention to detail **Quality Driven Management** At blithequark, we strive to deliver market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. As a Lead Retail Customer Service Associate, you will be expected to: * Suggest areas for improvement in internal processes along with possible solutions * Work with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility * Apply Quality concepts presented at training during daily activities * Supports blithequark Quality initiatives **Work Environment and Company Culture** blithequark is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. blithequark will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@blithequark.com. **Compensation, Perks, and Benefits** As a Lead Retail Customer Service Associate at blithequark, you will be eligible for a competitive salary and benefits package, including: * Competitive hourly rate * Opportunities for career growth and advancement * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional development and training **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to the link below. Apply Job! We look forward to hearing from you and learning more about your qualifications and experience. 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