Experienced Health Assistant and Healthcare Customer Service Representative – Delivering Personalized Health and Benefits Solutions at blithequark

Introduction to blithequark

At blithequark, we are passionate about empowering every individual to live their healthiest life. We believe that navigating the complexities of the healthcare system should be made easier, and that's where our team of dedicated Health Assistants comes in. With a strong foundation in technology-enabled health and benefits solutions, specialized support, and access to expert medical opinion services, we have been able to make a significant impact in the lives of millions of people and their employers. Our commitment to exceptional service, empathy, and expertise has earned us consumer satisfaction ratings of over 90 percent and numerous recognitions, including being named a Top Place to Work and Excellence in Customer Service.

Job Overview

As a Health Assistant at blithequark, you will be the primary point of contact and resource for our members, providing personalized support and guidance to help them navigate their healthcare needs and benefits. Your role will be instrumental in delivering interventions, driving better client outcomes, and making a meaningful difference in the lives of our members. If you are passionate about healthcare, customer service, and making a positive impact, we encourage you to join our team of dedicated professionals.

A Day in the Life of a Health Assistant

As a Health Assistant, your day will be filled with a variety of tasks and responsibilities, including:

• Delivering interventions to support members in navigating the complex healthcare system via phone and digital messaging
• Influencing members' decisions and behavior by making them smarter consumers of healthcare, translating their benefit packages and care plans, and helping them understand their benefits in a way that enables them to take action
• Helping members find doctors and healthcare providers that best suit their needs
• Uncovering barriers that prevent members from getting the care they need and connecting them with the right clinical resources
• Leveraging technology and internal resources to understand the member's path, actions needed, and next steps

Key Responsibilities

As a Health Assistant, your key responsibilities will include:

• Supporting members in navigating the healthcare system and accessing the right care at the right time
• Driving better client outcomes by assisting with improved financial outcomes, avoiding inappropriate healthcare usage and process errors, and optimizing benefit packages and third-party vendors
• Helping members understand and optimize their preventive services, reduce avoidable admissions, ER usage, and readmissions, and improve their overall quality of life
• Collaborating with internal teams, including clinicians and other Health Assistants, to deliver comprehensive support and guidance to our members

Qualifications and Requirements

To be successful as a Health Assistant at blithequark, you will need:

• A minimum of 3 years of experience in a service-based environment, with a Bachelor's degree or 5 years of relevant experience preferred
• Relevant background experience in insurance settings, telephonic customer service, medical offices, Health Plans, social services, behavioral health, counseling, healthcare coordination, pharmacy tech, benefits specialist, health coaching, case management, exercise, and health education
• High agility and comfort in a high-paced, innovative, technology-driven environment
• Knowledge of consumer health plans and terminology, as well as an understanding of how patients use and access healthcare
• Ability to thrive in a performance-based environment, with a high level of personal accountability and a commitment to quality and continuous improvement
• Excellent written and verbal communication skills, with the ability to listen, talk, and type simultaneously through multi-channel communications
• Demonstrated ability to use Microsoft Office (Word, SharePoint, PowerPoint) and other technology platforms

What We Offer

At blithequark, we are committed to creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members, and customers. We offer:

• A dynamic and supportive work environment that values diversity, equity, and inclusion
• Opportunities for career growth and professional development, with a focus on continuous learning and improvement
• A comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement savings and paid time off
• A remote work arrangement, with the flexibility to work from home and create a schedule that suits your needs
• A team of dedicated professionals who are passionate about making a difference in the lives of our members

Our Culture and Values

At blithequark, we are guided by a set of core values that shape our culture and inform our decisions. These values include:

• A commitment to serving others, with a focus on empathy, compassion, and kindness
• A passion for making a difference in the lives of our members and customers, with a focus on delivering exceptional service and support
• A culture of trust, respect, and collaboration, with a focus on building strong relationships and working together to achieve our goals
• A willingness to take calculated risks and challenge the status quo, with a focus on innovation and continuous improvement

How to Apply

If you are a motivated and compassionate individual who is passionate about healthcare and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to our team at blithequark.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer, committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds and perspectives, and are committed to providing reasonable accommodations to applicants with disabilities.

We are excited to hear from you and explore how you can join our team at blithequark. Apply now and take the first step towards a rewarding and challenging career in healthcare customer service.