Experienced Airport Operations Professional – Ramp Agent (Customer Service Agent) at blithequark JFK Airport

Introduction to blithequark

At blithequark, connection is at the heart of everything we do, guiding our every action to welcome and care for all our customers during their travels with us. As a leader in the aviation industry, we strive to deliver an elevated experience, ensuring cargo is transported on time, every time, safely. Our mission is built on a foundation of values that prioritize care, integrity, resilience, and servant leadership. If you're passionate about providing exceptional customer service, working in a fast-paced environment, and contributing to a team that makes a difference, we invite you to join our team as a Ramp Agent (Customer Service Agent) at JFK Airport.

Job Overview and Key Responsibilities

As a Ramp Agent, you will play a crucial role in ensuring our customers' baggage and cargo arrive safely and on time. This entry-level position offers a unique opportunity to advance your career with mentorship from our experienced leaders. Your daily tasks will include:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, as well as guiding incoming and departing aircraft from gate positions to ensure timely connections.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customers' destination.

Our scheduling is based on operational needs, with shifts ranging from early morning to overnight. You will work between 20 and 40 hours per week, depending on your seniority. As a Ramp Agent, you will be required to work in a physical environment, bending, lifting, standing, and walking, with tasks that can be repetitive and completed in harsh weather conditions.

Essential Qualifications

To succeed in this role, you will need to:

• Prioritize safety and security of yourself, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Hold a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.
• Have a valid driver's license.
• Be proficient in English.
• Pass a physical ability test (PAT) and wear required company-approved Personal Protective Equipment (PPE).
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.

Preferred Qualifications

While there are no specific preferred qualifications for this role, any relevant experience or skills that demonstrate your ability to work in a fast-paced environment, provide exceptional customer service, and prioritize safety and security will be considered an asset.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Ramp Agent, you will have access to career development programs, mentorship, and training opportunities to help you achieve your long-term career goals. Our culture is rooted in a shared dedication to living our values, and we prioritize the growth and well-being of our employees.

Work Environment and Company Culture

Our work environment is dynamic and fast-paced, with a focus on teamwork, safety, and customer service. We prioritize the well-being of our employees, offering a range of benefits and perks to support your physical, emotional, social, and financial health. Our company culture is built on a foundation of inclusion, diversity, and respect, and we strive to create a workplace where everyone feels valued and supported.

Compensation, Perks, and Benefits

As a Ramp Agent at blithequark, you will be eligible for a competitive salary, industry-leading profit-sharing program, and performance incentives. You will also have access to a range of benefits, including:

• 401(k) with generous company contributions.
• Vacation time and paid personal time.
• Transportation reimbursement program (for LGA/JFK employees).
• Paid holidays and parental leave.
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance.
• Family care assistance and holistic wellbeing programs.
• Domestic and international space-available flight privileges.
• Career development programs and recognition rewards.

Conclusion

If you are passionate about providing exceptional customer service, working in a fast-paced environment, and contributing to a team that makes a difference, we invite you to apply for the Ramp Agent (Customer Service Agent) role at blithequark JFK Airport. As a member of our team, you will have the opportunity to grow and develop in your career, while being part of a company that prioritizes safety, security, and customer satisfaction. Apply now to join our team and start your journey with blithequark!