**Experienced Work From Home Customer Service Coordinator – CX Solutions**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? If so, we invite you to join blithequark's Customer Service team as a Work From Home Customer Service Coordinator – CX Solutions. As a key member of our team, you will be responsible for providing top-notch support to our customers, resolving issues, and exceeding their expectations. **About blithequark** At blithequark, we're more than just a company – we're a community of passionate individuals who are dedicated to making a difference in the lives of our customers. We believe that everyone deserves to be treated with respect, empathy, and kindness, and we strive to create an environment where our associates feel valued, supported, and empowered to succeed. Our mission is to revolutionize the way we interact with our customers, and we're looking for talented individuals like you to join us on this journey. **More Than Just a Job** As a Work From Home Customer Service Coordinator – CX Solutions, you'll have the opportunity to work from the comfort of your own home, surrounded by the people and things that matter most to you. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences, and you'll have the chance to develop your skills and knowledge in a fast-paced, ever-changing environment. Our comprehensive training program will equip you with the tools and expertise you need to succeed, and our supportive team will be there to guide you every step of the way. **Key Responsibilities** As a Work From Home Customer Service Coordinator – CX Solutions, your key responsibilities will include: * Providing exceptional customer service to our clients via phone, email, and chat * Resolving customer complaints and issues in a timely and professional manner * Collaborating with internal teams to resolve complex customer issues * Developing and maintaining a deep understanding of our products and services * Staying up-to-date on industry trends and best practices * Participating in ongoing training and development to improve skills and knowledge * Meeting or exceeding performance metrics and targets **Essential Qualifications** To be successful in this role, you'll need: * High school diploma or equivalent certification * At least 2 years of customer service or call center experience * At least 1 year of Google Suite or Microsoft Office experience * Strong communication and interpersonal skills * Ability to work independently and as part of a team * Excellent problem-solving and analytical skills * Ability to multitask and prioritize tasks effectively * Strong attention to detail and organizational skills **Preferred Qualifications** While not required, we're looking for candidates with: * At least 3 years of customer service or call center experience * At least 6 months of experience in the financial industry * Experience working in a remote or virtual environment * Familiarity with CRM software and other customer service tools * Strong knowledge of financial products and services **Work from Home Technology Requirements** To ensure a seamless and secure experience for our customers, we require: * A secure home office environment that is free from background noise and distractions * A reliable private internet connection that is not supplied via cellular data or hotspot * A private network that is password protected, with ownership or line of sight to every device on the network * Internet service provided by Cable or Fiber Internet Service Providers (ISP) * ISP download speeds on VPN of at least 5Mbps, with 10+ Mbps preferred **Work from Home Location Requirements** This role is 100% work from home, and we're unable to consider applicants who do not meet our required internet access or who live in the states of California, Hawaii, or US territories. **Compensation and Benefits** As a Work From Home Customer Service Coordinator – CX Solutions, you'll enjoy: * Competitive hourly rate of $21 per hour * Comprehensive benefits package, including medical, dental, vision, and prescription coverage * Flexible schedule options and paid time off * Wellbeing offerings, such as backup childcare and mental wellness support * Tuition reimbursement and paid training and development * Flexible spending account and life insurance * 401(k) and stock purchase plan **Career Growth Opportunities** At blithequark, we're committed to helping our associates grow and develop their careers. We offer: * Ongoing training and development opportunities * Mentorship and coaching programs * Opportunities for advancement and career growth * A supportive and inclusive work environment **Work Environment and Company Culture** Our work environment is designed to be collaborative, innovative, and fun. We believe in: * Empowering our associates to make a difference * Fostering a culture of inclusivity and respect * Encouraging creativity and innovation * Providing opportunities for growth and development * Celebrating our successes and learning from our failures **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Apply for this job