**Experienced Full Stack Customer Service Representative – Inbound Customer Support & Sales**

Are you a highly motivated and customer-focused individual looking for a challenging and rewarding role in a dynamic industry? Do you have excellent communication and problem-solving skills, with a passion for delivering exceptional customer experiences? If so, we encourage you to apply for the Experienced Full Stack Customer Service Representative position at blithequark. **About blithequark** blithequark is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Our team of experts is dedicated to providing exceptional customer experiences, and we are seeking talented individuals to join our team. **Job Summary** As an Experienced Full Stack Customer Service Representative at blithequark, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and driving sales growth. You will work in a fast-paced, dynamic environment, utilizing your excellent communication and problem-solving skills to deliver outstanding results. This is an excellent opportunity for a motivated and customer-focused individual to join our team and contribute to our success. **Key Responsibilities** * Listen to customers, understand their needs, and resolve customer issues in a timely and professional manner * Utilize systems and technology to complete account management tasks, including data entry and order processing * Recognize sales opportunities and apply sales skills to upgrade customer accounts * Explain and position products and processes with customers, providing excellent product knowledge and support * Appropriately escalate customer dissatisfaction with managerial team, ensuring timely resolution and customer satisfaction * Ensure first call resolution through problems solving and effective call handling, minimizing the need for follow-up calls **Essential Qualifications** * High school diploma or equivalent * Excellent organizational, written, and oral communication skills * Ability to type swiftly and accurately (20+ words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * Ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem solving, and negotiation * Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * Ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers **Preferred Qualifications** * Previous customer service experience in a call center or retail environment * Sales experience, with a proven track record of sales growth and customer acquisition * Experience with CRM software and other customer relationship management tools * Knowledge of industry-specific products and services * Certification in customer service or sales, such as Certified Customer Service Representative (CCSR) or Certified Sales Professional (CSP) **Skills and Competencies** * Excellent communication and problem-solving skills * Ability to work in a fast-paced, dynamic environment * Strong customer service orientation and empathy * Ability to multi-task and prioritize tasks effectively * Strong team orientation and customer focus * Ability to learn and adapt quickly to new systems and processes * Excellent interpersonal skills and the ability to build relationships with your team and customers **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to providing our team members with the skills and knowledge they need to succeed in their careers. We offer a range of training and development programs, including: * Paid training and onboarding programs * Ongoing coaching and mentoring * Opportunities for career advancement and professional growth * Access to industry-leading training and development programs * Recognition and rewards for outstanding performance and contributions **Work Environment and Company Culture** blithequark is a dynamic and fast-paced work environment that is committed to delivering exceptional customer experiences. Our team is passionate about providing outstanding service and support to our clients, and we are seeking talented individuals who share our commitment to excellence. * Flexible work arrangements, including remote work options * Collaborative and supportive team environment * Opportunities for professional growth and development * Recognition and rewards for outstanding performance and contributions * Access to industry-leading training and development programs **Compensation, Perks, and Benefits** At blithequark, we are committed to providing our team members with a competitive compensation package that includes: * Hourly pay with opportunities for bonuses and incentives * Comprehensive benefits package, including medical, dental, and vision coverage * Paid time off and holidays * Flexible scheduling and remote work options * Access to industry-leading training and development programs * Recognition and rewards for outstanding performance and contributions **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for the Experienced Full Stack Customer Service Representative position at blithequark. Please submit your application, including your resume and a cover letter, to our careers page. **Physical Requirements** This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. **Reasonable Accommodation** Consistent with the Americans with Disabilities Act (ADA), it is the policy of blithequark to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. **Diversity and Equality** At blithequark, we are committed to creating a diverse and inclusive work environment that values and respects the contributions of all team members. We believe that diversity and inclusion are essential to our success, and we are dedicated to providing equal opportunities for all applicants and employees. * We do not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. * We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. **Disclaimer** The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. Apply for this job